Manager of Revenue Operations

Helping careers takeflight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built enablingthe industryto capitalize on the power of the cloud to run agile intelligent and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity purpose and transparency are core to Duck Creek and we believe insurance should be there for individuals and businesses when where and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite and all are available via Duck Creek OnDemand. With more than 1000 successful implementations to date Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1700employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choiceto workfrom an office from homeor on a hybrid schedule. Our flexible-first environment fosters productivity inclusion collaboration and ensuresa consistentemployee experience regardless of location.

If working in a fast-paced rapidly evolving company that is transforming one of the worlds oldest and largest industries sounds exciting let us are excited you are considering Duck Creek as a future employer and hope you decide to join The Flock!

To learn more about us visit and follow us on our social channels for the latest information LinkedInandTwitter.

TITLE:Revenue Operations Manager

WHAT YOULL DO:

The Revenue OperationsManageris a key individual contributor within the Finance teamserving as a strategicpartner within Finance driving operationalexcellenceandprovidingactionable insights across the revenue influences decision-making through advanced analytics process optimization and cross-functional collaboration supportingsales renewals and forecasting processes with a strong emphasis on managing the Deal Desk requires close collaboration with Sales Finance and Customer teams to ensure operational alignment and execution. TheManagerplays a critical role in evaluating deal structures and driving process improvements. A strong focus on analytics compliance and cross-functional coordination is essential for success.

• Manage the end-to-end Deal Desk process for new deals renewals and amendments ensuring alignment with pricing contract terms and compliance policies.

• Partner with Sales and Finance to support deal structuring approvals and non-standard terms while driving consistency and efficiency.

• Act as a liaison between Sales Legal and Finance to ensureaccurateandtimelydeal execution and handoff.

Revenue Analytics & Forecasting

• Deliver insightful analysis on bookings ACV renewals and pipeline trends to support strategic decision-making.

• Own regular financial reporting on renewals and act as the key liaison between Accounting FP&A and Customer Success to track renewal status and communicatefinancial impactto finance leadership.

• Maintaincustomer count reporting across all revenue streams ensuring accuracy and consistency in data. Collaborate withAccounting FP&A Sales Operations and Customer Success tovalidatecounts reconcile discrepancies and provide insights that support forecasting and executive reporting.

• Build andmaintaindashboards models and reporting frameworks using Adaptive Salesforce and Excel/Google Sheets.

• Translate data into actionable insights that influence sales strategy and revenue forecasting.

Process Optimization

• Evaluate and enhance quote-to-cash processesidentifyingareas for automation or simplification.

• Partner with Finance and Sales Ops to align and improve forecasting billing and revenue recognition workflows.

• Ensurecontract terms within Salesforce match the signed contract & meet revenuerecognition requirements prior to ingestion by Revenue Team.

• Support special projects and strategic initiatives as assigned adapting to evolving business needs.Provideanalytical insights process improvements and cross-functional collaboration to ensure successful execution and alignment with organizational goals.

Cross-Functional Collaboration

• Act as a key operational partnertoSales Customer Success and Finance supporting go-to-market execution and performance tracking.

• Support strategic initiatives such as pricing updates territory changes and sales process improvements.

• Proactivelyidentifyprocess bottlenecks and recommend scalable solutions using system data and stakeholder feedback

Systems & Tools

• Operate within and helpoptimizeRightRev(for revenue recognition) Adaptive Insights (for forecasting) and Salesforce (for pipeline and CRM management).

• Ensure data integrity across systems and support system enhancements orintegrations related to revenue workflows.

• Provide mentorship and knowledge sharing to junior team members fostering skilldevelopmentand promoting best practices in revenue operations and financial analysis.

WHAT YOUVE DONE:

• Bachelors orMastersDegree and/or equivalent experience relevant to functionalarea.

• 5 years of experiencein revenue operations sales operations FP&A or similar roles in a SaaS or tech-drivenorganizationwithdemonstratedability to lead complex projects and influence cross-functional teams.

• Expertisein advanced financial modeling.

KNOWLEDGE SKILLS ABILITIES & BEHAVIORS:

• Preferred familiarity with SaaS business models and metrics (ACV ARR churn etc.).

• Preferred understanding ofenterprise sales cycles and B2B software contracting.

• Hands-on experience with Salesforce Adaptive Insights and Workday.

• Strong analytical skills andproficiencywith Excel or Google Sheets; able to build and interpret complex models and dashboards.

• Experience managing or partnering closely with a Deal Desk function and working with contracts pricing and approvals.

• Ability to thrive in a fast-paced dynamic environment with shifting priorities.

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:

Travel:0-10%

Location:RemotePoland

Work Authorization:Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.

WHAT WE STAND FOR: