Technology Operations Manager

We dont think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you actually use.

Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman Pakistan and UAE.

To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others thinkin about our lives for good.

Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.

Why this role matters:

As Technical Operations Manager you will lead the end-to-end operations of our Intelligent Network (IN) Value-Added Services (VAS) and Online Charging Systems (OCS) the core platforms driving FRiENDis customer experience and revenue performance. Integration with host operator(s) for services such as Data Voice and SMS and ensuring the reliability of these connections is a critical focus of this role. You will manage system & application reliability product enablement SIM/eSIM and voucher lifecycles vendor coordination and compliance with local regulatory requirements. This cross-functional leadership role ensures that our digital and telecom services remain stable secure and continuously optimized serving as the bridge between technical operations vendors and government agencies.

What success looks like:
In your first year you will:

• Maintain exceptional platform uptime and operational reliability across IN VAS and OCS.
• Ensure 100% uptime for all integrations with host operator(s) in Oman.
• Implement structured KPI dashboards and reporting processes to track service performance uptime and SLA compliance.
• Lead accurate and timely management of SIM/eSIM orders and voucher lifecycles ensuring 100% system and HLR synchronization.
• Strengthen vendor management workflows ensuring all partners meet FRiENDi Omans technical and performance expectations.
• Serve as FRiENDis focal point for external bodies and agencies (such as the Royal Oman Police Public Prosecution and telecom regulators).
• Deliver timely reporting audit readiness and zero non-compliance against legal and regulatory obligations.
• Foster a high-performance operations team culture focused on accountability and continuous improvement.

Why this is for you:
If youre keen to lead complex telco operations ensure national-scale availability of services and collaborate with multiple stakeholders across commercial regulatory and technical domains this is your calling. Were looking for someone unafraid to own outcomes engineer continuity and shape operations that underpin millions of customer journeys.

Key Responsibilities

In this role you will:

Lead day-to-day operations of FRiENDi Omans IN VAS and OCS platforms ensuring high availability and reliability.
Collaborate with the host MNO to maintain end-to-end service integration across Data Voice and SMS.
Manage SIM/eSIM and voucher lifecycle processes ensuring accurate synchronization with internal systems and HLR.
Monitor platform performance using tools like Grafana or Zabbix and resolve incidents through root cause analysis and escalation management.
Track and report operational KPIs related to uptime SLA compliance and service quality.
Coordinate with vendors internal teams and regulatory bodies to meet technical legal and performance standards.
Support audit readiness compliance procedures and operational governance across all technical domains.

Qualifications & Attributes

Were seeking someone who embodies the following:

Education
Bachelors degree in Telecommunications Computer Science or a related technical field.

Experience
6-10 years in IN VAS or OCS platforms
Strong experience in managing MNO integration SIM/eSIM and real-time service platforms.

Technical Skills

Must-haves:

Strong knowledge of telecom service platforms including IN OCS VAS SIM/eSIM and voucher systems

Understanding of signaling protocols such as Diameter CAMEL and MAP

Hands-on experience with monitoring and observability tools such as Grafana Zabbix or Dynatrace

Proficiency in Linux-based environments for troubleshooting and analysis

Proven track record in incident response SLA management and service performance reporting

Nice-to-haves:
Certifications such as ITIL PMP/Prince2 or similar.
Exposure to cloud-native telecom stacks and automation tools.

Unique Attributes
Thrives in fast-paced SLA-driven environments with high service reliability requirements.
Strong stakeholder management skillsable to work across vendors regulators and internal domains.
Detail-oriented with strong documentation reporting and audit-readiness practices.
Team player with leadership ability and a hands-on approach to complex technical challenges.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week in the UAE & Pakistan.
• Healthcare and other local benefits offered in market.

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