Field Operations Associate

What You Will Bring

Minimum 2-4 years experience with sales or marketing including interpreting contracts and documents preferably within the automotive finance industry.

Knowledge of SAS SQL and Tableau a plus.

Financial Service experience a plus.

Bachelors degree in Business Marketing Finance or related discipline.

Excellent verbal and written communication skills.

Proven organizational skills with attention to detail and quality.

Proven reporting skills utilizing Daybreak LeasePak Salesforce AdobePro.

Proficient with Microsoft Office Suites including Word (MailMerge) Excel and PowerPoint.

Ability to review current processes to recommend process changes/enhancements.

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for the following benefits:

Medical Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

What to Expect

The Field Operations Associate is responsible for supporting Dealer Enrollment for all brands (Hyundai Kia and Genesis) ensuring Dealer Agreements are signed and auditing dealer documents are received reviewed and validated prior to dealer transacting business with HCA including processes such as buy/sell changes DBA changes and any other dealer pertinent addition this role provides support to the Field and other team members including but not limited to Monthly Field

Calendar Sales Rally and event support Field Communication on Operations closures eContracting activation and business continuity planning support.

What You Will Do

1. Dealer Enrollment

Serve as primary contact for all Dealer Enrollment activities.

Develop and process Dealer Enrollment requests for all brands (Hyundai Kia and Genesis).

Review and validate contracts agreements ensuring all documents are received for proper and accurate enrollment.

Work with Legal IT Accounting and Sales departments for validation and correction of documents.

Handle inquiries from the Field or across departments for all Dealer Enrollment activities.

Complete all dealer updates received from OEMs within 24hrs of receipt including but not limited to changes to staff addresses phones etc.

2. Reporting

Report and track enrollments on a weekly basis.

Ensure systems (DBK Salesforce etc.) are updated to reflect dealer enrollment termination buy/sell etc.

Ensure the Field Detail spreadsheet is kept up to date. Including but not limited to: address changes region updates position/brand changes.

3. Field Sales Support

Provide Sales Rally and events support.

Maintain Monthly Field Calendar.

Compose Dealer bulletins as needed by Credit and Funding and System outages.

Provide eContracting operations assistance and/or support.