Technical Customer Engineer (Swarm)

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Technical Customer Engineer (Swarm)

As a member of the World Class Customer Engineering team which has won the prestigious Stevie Award for seven consecutive years the position helps drive customer satisfaction and supports DataCores software solutions ensuring alignment between the technical solutions and the business needs. He/she will be part of a culture that inspires technical experimentation and empowers our teams to make sound technical and architectural decisions. He/she will be part of the front facing team from DataCore and the ideal candidate will be able to gracefully balance schedule needs with creative imperatives pushing for quality and innovation. We operate in agile development environments and are transforming Customer Engineering to embrace agility. You will have an opportunity to make a difference and grow your skills and experience.

Duties:

Provides the following services to partners and end-user customers:Troubleshooting and diagnostic of support issues for APAC/EMEA/US region (24*7 Readiness)
Problem resolutions
Product installations
Product familiarisation training
Provides L1/L2 technical support through E-mail Telephone Chat and Incident Tracking Database
Keeps Incident Tracking Database up to date with communications and recommendations in a professional manner
Remains current on all of DataCores object storage products and sub-products
Performs testing on engineering releases and determines suitability for customer shipment and problem resolution
Works closely with the Product Development Team to provide input on open issues
Works with customers on both short and long-term issues including those at the engineering level
Notifies affected customers and distributes permanent solutions when they become available
Learns and displays how products would add value to the business
Apart from core office hours he/she shares in an on-call rotation for support coverage which includes weekends and holidays

Knowledge Skills & Abilities:

Must be able to convey complex information to customers clearly and concisely in writing and verbally in English
Must have a comprehensive understanding of Linux administration and networking
Must have the capacity for managing multiple issues and projects while maintaining a high degree of detail
Ability to document use cases & best practices for customer guidance is required

Education/Experience:

Must be 6 years of experience (6-8 Years)
Minimum 4 Years of experience in a global product-based/TAC/ support environment is required
Linux troubleshooting/log analysis primarily (RHEL/Ubuntu) administration required
Scripting competence in bash is required
Network configuration/Concept clarity and Debugging experience required(TCP/IP UDP/IP DNS
HTTP NTP SNMP NFS Multicast SSL/TLS etc.) is required
Experience administering VMWare ESXi on Linux is require (VMware ESXi Proxmox or similar

Desired experience:

Prior experience of supporting multiple products in TAC (RHEL/Ubuntu based SaaS/PaaS products) vendor environment is a strong plus
Object storage/storage background support experience is strong plus
QA background experience will be a strong plus
Experience with Kubernetes/Docker is a plus
Elasticsearch experience is a plus
Windows Server/Active Directory experience is a plus
Programming experience is a plus (Python java etc)
RHCE/RHCSA and CCNA certifications are a strong plus.

Required Experience:

Technical Customer Engineer (Swarm)As a member of the World Class Customer Engineering team which has won the prestigious Stevie Award for seven consecutive years the position helps drive customer satisfaction and supports DataCores software solutions ensuring alignment between the technical solutio...