Senior Order Management Specialist

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

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Who We Are:

Motive is on a mission to modernize the trucking industry. With the leading fleet management platform we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. Were motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyones is proud to be a Forbes Cloud 100 company a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role:

The Senior Order Management Operations role is a key contributor within an AI-driven physical operations technology company enabling scalable and efficient growth across complex commercial motions. This role owns the end-to-end Quote-to-Cash lifecycle partnering closely with Sales Finance and cross-functional teams to support sophisticated deal structures ensure data integrity and drive operational excellence. Success in this role requires strong business judgment analytical depth and the ability to operate with precision in a fast-paced technology-forward environment.

What Youll Do:

• Manage complete Sales Force Quote to Cash cycle
• Identify and resolve Q2C technical issues
• Provide guidance on complex deal structures
• Quote Creation and Completion
• Order Cancellation.
• Account Renewals
• Contract Buyout Quotes.
• Opportunity Stage Amendments.
• Package Upgrade/Downgrade
• Vendor Finance deals
• Account Audits
• Account Mergers
• Constantly liaising with other departments to resolve cases

What Were Looking For:

• Graduate in Business Management disciplines preferably Finance Business Management Economics or Supply Chain
• Strong Business Communication Skills in English
• Minimum 3 years of professional work experience.
• Proficient experience with Microsoft Excel and Word.
• Knowledge and experience of CRM systems preferably Salesforce.
• Prefer experience working with ERP systems.
• Very organized meticulous and detailed in entering information.
• Excellent analytical and problem-solving capabilities with special attention to accuracy and detail.
• Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests.
• Ability to effectively prioritize and multi-task in high-volume workload situations.

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.

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