Med Office Scheduler III

Healthcare Outcomes Performance Company

Job Location:

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

ESSENTIAL FUNCTIONS

Schedule clinic appointments including consultations and follow-up visits utilizing scheduling and the EMR system.
Collect all pertinent demographic insurance and medical information and enter it into the system.
Obtain patient demographic information insurance and medical information; update and confirm necessary information to allow processing of claims to insurance plans.
Confirm patient is eligible with insurance plan at the time appointment is scheduled if applicable.
Successfully process referrals through the referral system contact patients to schedule appointments and import referrals/documents to patients charts.
Answer and resolve all incoming calls and requests in a timely and accurate manner.
Communicate with the director and/or supervisor about potential patient concerns.
Triage and relay necessary messages to appropriate staff members.
Facilitate communication with referring providers to ensure the patient is prepared for activation upon arrival of their appointment.
Utilizes paging technology to assist in paging on-call providers.
Successfully imports incoming medical records into patients chart.
Utilize insurance websites to check benefits and eligibility for clinic appointments.
Navigate EMR to scribe voicemails.
Navigate EMR to outsource any external orders or referrals in a timely and accurate manner.
Ensure strict confidentiality of all health records patient information and meeting HIPAA guidelines.
Assist with quality audits on referrals and orders to ensure they are processed in a timely manner.
Other duties assigned.

EDUCATION

High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

Minimum two years of experience in the healthcare field is required previous call center experience is preferred.
Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
Knowledge of medical terminology and insurance plans.

REQUIREMENTS

Excellent organizational skills.
Must understand the scheduling process.
Excellent critical thinking troubleshooting and analytical skills.
Excellent interpersonal skills.
Excellent attention to detail.
Must have the ability to cross-train in multiple departments.

KNOWLEDGE

Knowledge of medical terminology.
Knowledge of computer applications.
Knowledge of the following specialties: Orthopedics Neurology Pain Management.
Knowledge of scheduling templates.
Knowledge of authorization processes and insurance plans.

SKILLS

Be responsible calm and able to plan and prioritize the daily workload.
Be able to adapt to different department processes and workloads.
Good written and verbal communication skills decision-making and analytical skills.

ABILITIES

Ability to maintain patient confidentiality and follow HIPAA guidelines.
Ability to understand and follow oral and written instruction.
Ability to communicate clearly and effectively.
Ability to maintain effective working relationships with providers patients and employees.

ENVIRONMENTAL WORKING CONDITIONS

Normal office environment.

PHYSICAL/MENTAL DEMANDS

Requires sitting and standing associated with a normal office environment.
Some bending and stretching required.
Manual dexterity using a computer keyboard.

ORGANIZATIONAL REQUIREMENTS

HOPCo Mission Vision and Values must be acknowledged and adhered to
Onboarding Training: Compliance IT Security Awareness Preventing Sexual Harassment De-Escalation

ESSENTIAL FUNCTIONSSchedule clinic appointments including consultations and follow-up visits utilizing scheduling and the EMR system.Collect all pertinent demographic insurance and medical information and enter it into the system.Obtain patient demographic information insurance and medical informati...