Office Manager

Grand Rapids, MI - USA

Hourly Salary: $ 20 - 25

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Bonus based on performance
Paid time off
Training & development

Office Manager Flooring & Home Improvement

Location: 475 36th St Grand Rapids MI 49548
Employment Type: 30-40 hours with paid Holidays and PTO
Salary Range: $20-$25/hr Bonus Opportunities

Ready to Build Something Awesome

This isnt your typical desk job its a hands-on opportunity to help grow a local Floor Coverings International franchise while shaping an exceptional customer experience in your community.

Were a family-owned fast-growing flooring and home improvement company seeking an Office Manager who is organized energetic and passionate about people. Youll wear many hats from managing operations and scheduling to engaging with customers and supporting local marketing efforts.

If youre a creative problem-solver who thrives in a dynamic fast-paced environment and loves helping people this could be the career for you.

Who We Are

Floor Coverings International is the #1 mobile flooring company in North America with over 300 locations across the U.S. and Canada. Our unique shop-at-home model allows customers to explore flooring options from the comfort of their home earning us a 4.8-star average rating from over 400000 happy customers.

We believe in craftsmanship community and culture and were looking for someone who shares those values.

What Youll Do as an Office Manager

Be the welcoming voice of our company answer calls and manage communications with customers installers and vendors.
Schedule sales appointments and follow up on open proposals to keep the pipeline moving.
Ensure every customer has a 5-star experience through consistent follow-up thank-you notes and review requests.
Keep the office organized professional and inviting.
Maintain accurate data in Salesforce and QuickBooks ensuring clean records from lead to close.
Assist with order tracking job scheduling and delivery coordination.
Support production by communicating timelines job details and updates with customers and installers.

Marketing & Community Engagement

Help manage local marketing efforts including social media content community events and home shows.
Post engaging content on Facebook Instagram and LinkedIn that highlights our work and tells our story.
Coordinate with marketing partners to ensure strong online presence and return on ad spend.
Plan and support local outreach and partnership events with realtors property managers and contractors.

What Were Looking For

13 years of experience in office administration customer service or home improvement (flooring experience a plus).
Strong multitasking organization and follow-through skills.
Excellent phone and written communication skills.
Bonus skills: Quickbooks Salesforce Excel and social media platforms helpful but not required.
A positive team-oriented attitude with a willingness to learn and grow.
Comfortable working independently and managing multiple priorities.
Occasional availability for weekend or after-hours community events.

Why Youll Love Working With Us

Opportunity to grow with a growing company your ideas will help shape our future.
Family-owned people-first culture that values integrity creativity and community.
Competitive pay performance-based bonuses and room for long-term growth.
Paid training and the chance to represent a national brand that truly cares about its customers.
No two days are the same and thats what makes it fun.

Meet Samowner of Floor Coverings International
Sam is the proud owner of the Floor Coverings International franchise serving Grand Rapids. He and his wife have been married for 15 years and are raising their three active children. As a family they love spending time playing sports cooking and traveling together.

Sam left an 18 year career in education to purchase and grow the Grand Rapids franchise. He is experienced as a teacher football coach and principal; wearing the many different hats valuable to help grow this business. He was drawn to Floor Coverings International because it allows him to do what he enjoys most: pulling together all the moving parts of a project to deliver a seamless job and a truly stellar customer experience.

Sam is excited to serve the Grand Rapids area and grow a business that provides excellent service but also employs a team of exceptional individuals that want to do their job the right way.

If youre organized proactive and excited to manage operations while delivering a stellar customer experience wed love to hear from you! Apply today and help us deliver the #1 flooring experience in North America.

Compensation: $20.00 - $25.00 per hour

Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.

Required Experience:

Benefits:Bonus based on performancePaid time offTraining & developmentOffice Manager Flooring & Home ImprovementLocation: 475 36th St Grand Rapids MI 49548Employment Type: 30-40 hours with paid Holidays and PTOSalary Range: $20-$25/hr Bonus OpportunitiesReady to Build Something AwesomeThis isnt yo...