AV Technical Support Specialist 1000 a.m. 600 p.m.
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 77000 - 87000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
The AV Technical Support Specialist is responsible for providing technical hardware and software support for the Firms Conference facilities. Provides AV Technical Support to users by performing the following duties:
Duties and Responsibilities
- Setup test maintain operate and tear down all audiovisual (AV) and videoconference (VTC) equipment g. video data projection systems computers audio- and videoconference equipment microphones video cameras audio systems and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.
- Provide basic in room PC laptop email wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support if required.
- Execute all aspects of videoconferences including call set up end user training troubleshooting and follow through on escalation of issues.
- Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors control systems audio and videoconferencing).
- Perform regular testing of all AV and VTC equipment as well as other Conference Center technical systems g. wireless Internet access shade controls light controls.
- Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.
- Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
- Respond to and resolve Service Desk calls as escalated including working with vendors to resolve complex problems.
- Using a variety of means maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
- Provide asset management of all AV and VTC equipment.
- Perform AV and VTC equipment moves changes and exchanges.
- Perform or facilitate repairs of AV and VTC equipment.
- Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
- Assist with special projects and/or other duties as required.
Salaries vary by location and are based on numerous factors including but not limited to the relevant market skills experience and education of the selected candidate. If an estimated salary range for this role is available it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Salary Range To perform this job successfully an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation please email (current employees should contact Human Resources). Education and/or Experience: Required: Preferred: Other Skills and Abilities: The following will also be required of the successful candidate: Sidley Austin LLP is an Equal Opportunity Employer #LI-HM1Qualifications
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Sidley is a global law firm, collaborating across disciplines and borders to help clients in more than 70 countries achieve business objectives.
