Residential Lead Houseperson Supervisor- Waldorf Astoria Las Vegas

Requirements: Mandatory

• Professional appearance and demeanour
• Two years previous experience in a leadership position as a houseperson within a hotel or public/office building
• Strong written and verbal communication skills in the English language
• Team Oriented
• Possess a pleasant and outgoing personality.
• Attention to Detail
• Multi task in various situations
• The ability to work well in a team environment
• Perform job functions with attention to detail speed and accuracy
• Excellent time management and organizational skills
• Flexibility (multiple projects/frequent interruptions)
• Be a clear thinker remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand Resident service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Ability to work varied shifts including weekends and holidays
• Able to stand for extended periods of time
• Ability to work varied shifts including weekends and holidays
• OSHA or the necessary Health Card certifications

Requirements: Desirable

• Leadership experience in a luxury hospitality or residential environment
• Leadership experience in hospitality applications such as Springer Miller System Infogenesis Delphi Hotsos BuildingLink etc.

Each of the items listed is considered an essential function of the position. However the duties responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

It is Company policy to comply with the Americans with Disabilities Act including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.

Strategic Intent

It is the mission and intent of this position that the incumbent will take full responsibility for the tasks that are given on all aspects of the Residential Housekeeping operations and maintenance of the Residences.

Scope of Position

The Residences Lead Houseperson is responsible for ensuring that all Residential common areas standards with regards to cleanliness are consistently maintained at a very high level. The Residences Lead Houseperson will maintain a superior clean and well-stocked area and in all tasks assigned. He/She is responsible for maintaining cleanliness of all Residential corridors and public areas and assisting within Residential units when required. He/she is responsible for resolving Residents and staffs needs and creating a climate of mutual respect and enthusiasm

Organizational Structure

The Residences Lead Houseperson reports directly to the Director of Residential Operations. He/She will supervise all staff in the Residences Housekeeping Department.

Department Job Functions:

• Ensure that cleanliness and service standards are maintained in all areas of responsibility
• Perform daily floor walks of Residential Common Areas
• Provide daily updates to the Residences Manager on progress and status of each area of responsibility
• Maintain correct inventories of all OS&E items
• Complete all special projects in a timely manner
• Provide and review quality checklists for Residences Housekeeping Team
• Provide excellent service consistent with the propertys core service standards and brand attributes
• Train Team Members in maintaining clean organized and properly stocked work areas and equipment
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task ability to think clearly quickly maintains concentration and makes concise decisions
• The ability to focus and pay attention to detail
• Work closely with the engineering department by reporting all work orders as soon as possible
• Proactively greet interact and assist staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Perform all duties as deemed necessary for the success of the department
• Be knowledgeable of Department Residences and Hotel goals
• Maintain complete knowledge and comply with all residential and hotel departmental policies and procedures
• Practice teamwork create a positive work environment greet fellow employees and thank them when they lend assistance
• Maintain complete knowledge of and comply with all departmental policies procedures and standards
• Proactively seek to provide refined luxury service ensuring Resident satisfaction
• Serve as ambassadors of the property by being the first point of Resident contact
• Ability to focus attention on Resident needs remaining calm and courteous.
• Maintain positive Resident relations at all times
• Anticipate Residents needs respond promptly and acknowledge all Residents however busy and whatever time of day
• An ability to understand the Residents inquiries and provide responses
• An ability to maintain the confidentiality of all Residential guest information and pertinent hotel data
• Accommodate all Residents requests expediently and courteously. Follow up with designated Residential or hotel personnel to ensure completion of request
• Own all requests and complaints; resolve issues immediately and follow up to ensure the Residents satisfaction
• Document residents requests for Concierge or Valet assistance
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Ensure Hotel property and equipment is properly used and maintained.
• Identify and report defects throughout the Building; notify managers immediately of hazards injuries equipment or processes that negatively affect the operations
• Protect and utilize Hotel assets in a responsible and professional manner
• Participate in the propertys sustainability initiative through energy conservation and the use of recycling programs and materials
• Residential Corridor and Public area cleanliness and tidiness
• Operate all floor maintenance equipment efficiently
• Vacuum spot clean / shampoo of carpets
• Recognize and report all missing damaged or sub-standard furniture fixtures and equipment
• Maintain the cleanliness of residential foyers and corridors by performing wall washing vacuuming dusting of crown molding millwork baseboards and cleaning of all light fixtures including ceiling fixtures
• Perform general cleaning as scheduled
• Keep emergency stairwells and service landings in order and remove excessive soiled linen or garbage
• Move and remove furniture in residential related areas as well as office space
• Assist the Residential desk team with any package or food deliveries or assist with fulfilling any residential requests
• Assist the Hotel housekeeping with any tasks that pertain to fulfilling a residential unit owners housekeeping requests
• Escort any residential guests when necessary
• Fulfil any residential guests request e.g. laundry pick-up and any other requests
• Remove all garbage from service landings and general wall washing and cleanliness of all service landings
• Maintain the cleanliness of all service elevators including shampooing of any carpets high dusting and mirror cleaning. Polish and wipe down all metal services
• Maintain vacuum cleaners and other equipment by cleaning up changing bags and belts regularly
• Assist when needed in all deliveries including but not limited to incoming and outgoing packages (UPS Fedex DHL etc.) and dry cleaning
• Assist in miscellaneous errands as needed
• Assist with contractor escorts as needed
• Assist in shoe shine requests

EOE/AA/Disabled/Veterans