Patient Access Applications Specialist

Heres What You Need:

Education

High School Diploma or Equivalent is required.

Other Healthcare or related field 2 years college coursework preferred.

Experience

5 Years Healthcare experience required.

1 Year Experience in developing and delivering training programs in a healthcare or related setting preferred.

1 Year Familiarity with Lean Six Sigma or process improvement methodologies preferred.

1 Year EPIC Certified or advanced experience with Epic Cadence ADT/Grand Central Optime and Referrals preferred.

Licenses and Certifications

CHAA - Certified Healthcare Access Associate Upon Hire Preferred OR

CHAM - Certified Healthcare Access Manager 90 Days Preferred

Skills

Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) and electronic health record (EHR) systems.

Strong public speaking facilitation and teaching skills with the ability to engage and train diverse staff groups.

Exceptional customer service communication and conflict resolution abilities.

Strong problem-solving and critical-thinking skills with the ability to adapt to changing workflows and technology.

Analytical and administrative skills necessary to accurately compile statistics write Ad hoc reports maintain logs and input data into various computer programs

What You Will Do:

Training & Development

Conducts new hire onboarding and orientation ensuring staff understand patient access systems workflows and best practices.

Designs and develops skill materials including manuals e-learning modules presentations and hands-on simulations.

Facilitates classroom and virtual training sessions for new and existing staff covering core patient access functions and system applications.

Assesses staff competency and performance through evaluations audits and feedback identifying opportunities for targeted retraining.

Maintains and facilitates updated content to align with industry standards system enhancements and process improvements.

Process & System Optimization

Serves as the leader primary mentor and entity resource for patient access applications and workflows providing ongoing support and troubleshooting assistance for multiple stakeholders.

Collaborates with IT and system administrators to test implement and optimize system upgrades and functionality changes.

Conducts on-site rounding and audits to provide direct support and identify workflow gaps.

Supports downtime preparedness and recovery efforts ensuring staff are trained in manual processes and reconciliation procedures.

Oversees work queue monitoring quality assurance monitoring SharePoint resource management and report generation and analysis.

Collaboration & Leadership

Works closely with Patient Access leadership IT and Revenue Cycle Training teams to align training programs with operational priorities.

Actively participates in and assists leading department meetings presenting updates on training initiatives system changes and process enhancements.

Identifies and communicates system improvement opportunities advocating for changes that enhance efficiency and compliance.

Assists in the development and execution of departmental projects workflow standardization and process improvement initiatives.

Additional Perks of Being a Texas Health Employee:

Benefits include 401(k) with match paid time off competitive health insurance choices healthcare and dependent care spending account options wellness programs to keep you and your family healthy tuition reimbursement a student loan repayment program and more.

At Texas Health our people make this a great place to work every day. Our inclusive supportive people-first excellence-driven culture make THR a great place to work.

Texas Health Denton Highlights:

Texas Health Denton is a 255-bed full-service hospital providing convenient care to people across North Texas and Southern Oklahoma since 1987. With more than 1100 employees and 450 physicians on our medical staff were one of Denton Countys largest employers.

We specialize in Cancer Care Neck & Back Program Critical Care Neonatology CT Cardiac Imaging Neurology Electrophysiology Orthopedics & Sports Medicine Emergency Care Robotic Surgery Endovascular Surgery Stroke Care General Surgery Weight Loss Surgery Heart & Vascular Services Women & Infants Care Interventional Radiology and Wound Care & Hyperbaric Treatment.

Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center and Chest Pain Center a Metabolic & Bariatric Surgery Center of Excellence and a Magnet designated hospital.

Our four-story specialty center for women and infants features 12 labor and delivery beds 2 C-section suites along with 6 antepartum and 24 postpartum beds. Texas Health Denton is the citys only provider of obstetrical and neonatal intensive care services and is the largest provider of obstetrical services in Denton County. The ground floor houses a breast imaging center outpatient physical therapy cardiac rehabilitation and an internal medicine residency program.

As part of the Texas Health family and its 28000 employees were one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

Explore ourTexas Health careers sitefor info likeBenefitsJob Listings by Category recentAwardsweve won and more.

Do you still have questions or concernsFeel free to email your questions to.

Patient Access Applications Specialist

Bring your passion to Texas Health So We Are Better Together

Work Location: Texas Health Denton 3000 N Interstate 35 Denton TX 76201

Work Hours: Full-Time; Monday - Friday from 8:00am to 5:00pm

Department Highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.