Customer Success Solutions Consultant
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Role Responsibilities
- Recommend ServiceChannel standard methodologies processes and configurations that align with the customers business objectives and strategy driving the full potential and adoption of ServiceChannels product offering throughout the customer lifecycle
- Lead customer solutions meetings with or without a Customer Success Manager (CSM) to help deliver a process/workflow that is satisfactory to the client
- Collect and communicate intelligent customer feedback to drive ongoing product improvements.
- Be a client advocate while keeping ServiceChannel values and initiatives in mind.
- Provide internal communications regarding Customers configuration usage information satisfaction of the system and churn risk.
- Provide training and guidance to Clients on ServiceChannel applications collaborating with internal cross-functional partners on ongoing training needs development of new training and training delivery.
Skill and Qualification Requirements
- English proficiency
- Previous hands on experience with another SaaS or CMMS platform
- CRM Application skills
- 2 years with Customer Success or Customer Support
- Excellent written and verbal communication strong interpersonal skills
- Enthusiastic about technology with demonstrated technical capability; experience at a technology company or relevant consultancy
- Solid project management skills
- Passion to build customer relationships provide customer service and empathetic conflict resolution skills.
- Strong attention to detail. Ability to accurately capture specific pieces of information (details) and then document these details in the written form while speaking with the caller as well as following processes correctly.
- Collaboration and teamwork. While most of the role is an individual contributor team members support each other through cross-training reviewing the learning applications remote communication methods procedures client expectations and program development efforts
- Willingness and desire to ask learn advance achieve and engage with other team members in order to obtain team excellence.
Tools and Systems Used
- Zendesk
- Gainsight
- Salesforce
- Slack
- Microsoft Suite & Teams
- Zoom
Required Experience:
Contract
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
