Agentic Implementation Consultant

AboutAlayaCare

AtAlayaCareweremore than just a fast-growing SaaS companywerea team ofpeople passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550 employees across Canada the US Australia and Brazilwereunited by a shared mission and a strong culture of transparency growth and human connection. Whetheryoureearly in your career or a seasoned expertAlayaCareoffers the opportunity to grow your impact your skills and your career.

About the Role

As an Agentic Implementation Consultant you will lead end-to-end implementations of AlayaFlow Agentic AI for homecare organizations. You will guide customers from early discovery and outcome definition through configuration pilot testing and broader rollouthelping teams shift from reactive processes to agentic workflows with measurable impact.

Youll operate at the intersection of operations analytics change management and product configuration translating ambiguous ideas into working repeatable solutions that frontline teams actually use.

WhatYoullDo

Lead end-to-end implementations

• Run structured discovery to understand customer workflows pain points escalation paths and decision criteria.

• Define clear measurable outcomes and baseline metrics for each engagement.

• Configure and test AI agents through pilot deployments monitoring performance and iterating quickly before broader rollout.

Drive stakeholder alignment & change management

• Align executives managers and frontline champions on scope goals and success metrics.

• Act as a trusted advisorframing options trade-offs and recommendations aligned to best practices.

• Manage resistance support change adoption and ensure teams are trained and supported.

Measure and communicate value

• Run a regular operating cadence (e.g. weekly) to review metrics surface issues and agree on next steps.

• Tell the value story with data: build clear ROI and prepare executive-ready summaries that build confidence in moving from pilot to production and expanding to new workflows or sites.

Build internal scale & feedback loops

• Capture learnings into reusable templates checklists reports and implementation playbooks.

• Help refine standard phases success criteria and cadences for future implementations.

• Partner with Product Professional Services and Support to feed field insights back into product improvements and internal processes.

What You Bring to the Team

• Education: Bachelors degree (e.g. . . or equivalent experience).

• 46 years of experience in a customer-facing implementation consulting operations or project-driven role (e.g. Professional Services Implementation Consultant Management Consulting Customer Success with project ownership Operations Lead Solutions Engineering).

• Proven delivery: A track record of leading projects from discovery through rollout with measurable business impact.

• Project & change management skills: Strong instincts around scoping planning risk identification and stakeholder alignment with experience supporting change where workflows and roles are evolving.

• Domain exposure to homecare/home health operations (e.g. scheduling visit verification workforce coordination) or adjacent healthcare delivery workflows.

• Analytical & data-driven mindset: Comfortable working with operational data defining success metrics tracking trends and building simple ROI/value models (spreadsheets and/or BI tools).

• Executive presence & communication: Able to frame options explain trade-offs and make recommendations backed by data; skilled at translating complexity into clear narratives for executives managers and frontline teams.

• Customer-focused judgment: You are customer-obsessed but grounded in what will work operationally and at scale and youre willing to push back to guide customers to sustainable solutions.

• Entrepreneurial builder mindset: A self-starter with a bias for action who enjoys creating frameworks templates and processes where none exist. Experience launching passion projects side ventures or building solutions from scratch is a strong asset.

• Technical & product aptitude: High comfort with modern SaaS tools; able to quickly learn configuration screens with a solid understanding of basic JSON structures system behaviour integrations and API logic.

• Experience implementing AI automation or workflow engines in operational environments.

• Startup-style experience leading zero-to-one projects experimentation and iteration is an asset.

• Background with homecare software platforms (e.g. AlayaCare or similar) is an asset.

• Bilingual in French and English is an asset.

• Exposure to formal change or project management frameworks (e.g. Prosci/ADKAR PMP Agile); related certifications are considered an asset.

Why JoinAlayaCare

Work With Purpose

AtAlayaCareyoullhelp build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interactioncontributesto making care more connected accessible and human.

Grow in a High-Trust Culture

We believe in transparency feedback and assuming positive intent. Hereyoullfeel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

Benefits That Matter

• Equity in a well-fundedscaling company.

• Comprehensive health benefits telemedicine and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

Location and Work Model

This role would be based remotely in the United States with occasional travel within the USA and internationally (primarily Canada).

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share thispostingwith someone who might be a great fit.

AlayaCareuses AI tools during our hiring process to support fair consistent and objective decision-making. Someinitialscreening steps may be automated to helpidentifyqualified candidates. If your application is declined automatically you may request a human review.

Werecommitted to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.