Account Support Member Services Rep

If youre looking for a role that provides variety in your workdays and opportunities to make a positive difference youve just found it! Unified Group Services in Anderson IN is hiring a full-time Account Support - Member Services Rep to help provide amazing customer service by handling vital administrative and logistics needs. Keep reading to learn just a few of the reasons why you should join us!

WHAT WE DO:

At Unified Group Services we take care of the customer and then some! Established in 1996 were a proud full-service third-party administrator (TPA) for self-funded group health insurance plans. Our mission is centered on you-whether youre a customer or a team member-because we believe that great service starts with a great culture. We empower our customers with innovative programs cutting-edge technology and trusted partnerships that help control healthcare costs while ensuring access to top-tier benefits. Every service we deliver is backed by a professional experienced team that provides personal attention with speed and care. We dont just talk about our values-we live them training every employee to uphold the principles that have guided us from the beginning. If youre looking to join a company where your work truly makes a difference Unified Group Services is the place to be.

ACCOUNT SUPPORT - MEMBER SERVICES REP RESPONSIBILITIES:

Youll provide critical administrative support to our account executives and wellness team collaborating with staff to enhance the member experience and provide seamless service. Depending on business needs you could be drafting and proofreading correspondence coordinating meetings and events logistics or maintaining communication between customers and brokers. Youll oversee company communication (announcements product rollouts marketing materials etc.) and ensure all activities are HIPAA-compliant. Prioritizing the member experience youll coordinate recognition activities like welcoming new customers and celebrating milestones. Supporting administrative projects as needed youll make a widely felt impact every day!

WHAT YOULL NEED:

• Ability to handle sensitive information and follow HIPAA regulations
• Ability to learn and master internal systems
• Ability to prioritize tasks and manage time efficiently
• Ability to work independently and collaborate with a team
• Proficiency in Microsoft Office applications like Outlook
• Written and verbal communication skills
• Organizational skills and attention to detail
• Professional attitude and reliable work ethic
• High school diploma or equivalent

The following are preferred but not required:

• Customer service administrative support or account coordination experience
• Experience in the healthcare insurance or employee benefits industries
• Some college coursework

COMPENSATION & PERKS:

Our Account Support - Member Services Rep earns a competitive wage based on experience and qualifications.

Youll typically work 8:00 am to 5:00 pm Monday through Friday with overtime available.

As for benefits we provide:

• Health dental and vision insurance
• 401(k) with company match
• Education assistance
• Employee assistance program
• PTO
• Growth opportunities
• HSA/FSA
• Life insurance
• Short- and long-term disability coverage
• Wellness programs
• Sponsored health clinic
• Company parties

If youre interested in becoming our Account Support - Member Services Rep reach out today using our short initial application!

Must have the ability to pass a Background Check and Drug Screening.