Customer Experience Coordinator

Anderson, CA - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Our vibrant team at Unified Group Services is hiring an outgoing flexible and collaborative person to join our Anderson IN office as a full-time Customer Experience Coordinator! This administrative position provides invaluable support to our account executives and wellness team to elevate our customer service initiatives and enhance the member experience. Keep reading to learn how you can get started in this rewarding opportunity!

WHY JOIN US

Heres what we offer to ensure that you have a thriving successful career:

Competitive experience-based hourly wage
Health dental and vision insurance
401(k) with company match
Education assistance
Employee assistance program
PTO
Growth opportunities
HSA/FSA
Life insurance
Short- and long-term disability coverage
Wellness programs
Sponsored health clinic
Company parties

WHO ARE WE

At Unified Group Services we take care of the customer and then some! Established in 1996 were a proud full-service third-party administrator (TPA) for self-funded group health insurance plans. Our mission is centered on you-whether youre a customer or a team member-because we believe that great service starts with a great culture. We empower our customers with innovative programs cutting-edge technology and trusted partnerships that help control healthcare costs while ensuring access to top-tier benefits. Every service we deliver is backed by a professional experienced team that provides personal attention with speed and care. We dont just talk about our values-we live them training every employee to uphold the principles that have guided us from the beginning. If youre looking to join a company where your work truly makes a difference Unified Group Services is the place to be.

WHAT ARE THE HOURS

The standard schedule goes from 8:00 am to 5:00 pm Monday through Friday with overtime available.

WHAT WILL YOU DO

Our Customer Experience Coordinator is the go-to support person for account executives and our wellness team stepping in as needed to help with a wide variety of administrative and customer service responsibilities. From supporting customer communication and event logistics to maintaining administrative files and wellness initiatives youll play a very active role in our office. Youll be responsible for:

Updating customer information and coordinating broker communication
Assisting with bulk/regulatory communication including compliance-related forms company announcements product rollouts and wellness activities
Drafting and proofreading professional correspondence marketing materials and other resources
Coordinating logistics for internal meetings benefit fairs onsite visits and vendor meetings
Overseeing customer recognition activities including welcoming new members and celebrating milestones
Supporting various projects to ensure timelines and deliverables are met
Elevating the member experience and delivering incredible customer service

IS THIS THE OPPORTUNITY FOR YOU

Customer Experience Coordinator Requirements:

Ability to handle sensitive information and follow HIPAA regulations
Ability to learn and master internal systems
Ability to prioritize tasks and manage time efficiently
Ability to work independently and collaborate with a team
Proficiency in Microsoft Office applications like Outlook
Written and verbal communication skills
Organizational skills and attention to detail
Professional attitude and reliable work ethic
High school diploma or equivalent

Additional Qualifications:

Customer service administrative support or account coordination experience
Experience in the healthcare insurance or employee benefits industries
Some college coursework

Fill out our initial application to become our Customer Experience Coordinator!

Must have the ability to pass a Background Check and Drug Screening.

Required Experience:

Our vibrant team at Unified Group Services is hiring an outgoing flexible and collaborative person to join our Anderson IN office as a full-time Customer Experience Coordinator! This administrative position provides invaluable support to our account executives and wellness team to elevate our custom...