Electronic Services Specialist

Overview of the Function

Freshfields US LLP is a major international law firm providing business law advice of the highest quality. Freshfields Library & Information Services (LIS) team is a key part of the firms Knowledge function and plays a critical role in ensuring the firms lawyers and business services colleagues have access to comprehensive knowledge collections and expert research support. Library & Information Services is responsible for managing our external resources (online and in print) responding to queries guiding colleagues in their research and knowledge activities developing our internal knowledge collections and coordinating research database training. The Electronic Services Librarian reports to the US Head of Library & Information Services.

Role summary/purpose of job

The Electronic Services Librarian manages the selection licensing access and lifecycle of the firms legal research databases and digital and print collections across a multi-office environment. This role ensures reliable secure and cost-effective access to platforms that support client work and business development partnering closely with Knowledge Management IT and Procurement. The Electronic Services Librarian leads authentication/integration efforts optimizes discovery and user experience and drives training analytics and continuous improvement to help maximize the value derived from Library subscriptions.

Freshfields follows a hybrid work policy where employees are expected to be in the office at least three days per week.

Key responsibilities and deliverables

• Coordinate the full electronic resources lifecycle: evaluate select procure license implement renew and cancel resources; oversee trials/pilots migrations and rollouts across offices.
• Support vendor and contract management: primary liaison for technical matters; track obligations and key dates; support the US Head of LIS in contract negotiations; maintain documentation; monitor compliance and fair use; coordinate with Library Temp to ensure accurate catalog records for print and online resources.
• Administer authentication and access: partner with IT on IP ranges single sign-on multi-factor authentication; configure integrations with intranet; provision/deprovision users; troubleshoot access issues and enforce license terms.
• Budget management: collaborate with leadership and Procurement to forecast and track print and electronic resource spend; inform decisions with usage and cost analyses; support invoice and payment workflows.
• Maintain awareness across law-specific platforms and assist in document retrieval: Westlaw Lexis Bloomberg Law Practical Law Wolters Kluwer Intelligize Law360; docket/filings tools including PACER File & ServeXpress and Courthouse News Service among others.
• Generate analytics and reports: collect and analyze usage data; prepare reports for leadership; recommend consolidations/alternatives; support cost recovery models where applicable.
• Policy and documentation: maintain policies procedures and internal documentation for acquisitions renewals and access; document best practices with LIS team members to ensure consistent handling of requests; all with a continuous process improvement mindset.
• Training and onboarding: contribute to the delivery of training for attorneys paralegals and staff; create user guides and intranet content; support new-hire onboarding with resource access.
• Cross-functional collaboration: partner with IT Knowledge Management Procurement Risk/Compliance and Practice Support to align resources with access security and privacy requirements.
• Other duties as assigned.

Key requirements (Communication/skills/experience)

Essential

• MLIS/MLS from an ALA-accredited program (or comparable degree) or an equivalent combination of education and four years of related work experience managing electronic resources.
• Experience in a law firm legal information provider academic library or law library or similar specialized environment.
• Demonstrated expertise with licensing contract terms and vendor relations including issue resolution and documentation.
• Technical proficiency with electronic resource management systems library catalog systems and usage analytics/reporting.
• Strong communication stakeholder management training and customer service orientation; ability to multitask in a fast-paced environment.
• Strong customer service and engagement capabilities with the ability to forge relationships with fee earners and business services colleagues of all seniority levels.
• Excellent communication skills with strong attention to detail.
• Has the ability to work effectively with minimal supervision.
• Command of Microsoft Office 365.

Desirable

• Experience in large multi-office environments with global access considerations.
• Experience with change management/project leadership.

For individuals assigned and/or hired to work in New York and California or reporting to someone in those states Freshfields is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the States of New York and California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65000 to $85000.

EEO Statement
Freshfields US LLP is proud to be an equal employment employer. Our policies and practices will be free from unlawful discrimination based upon race color ethnicity religion creed sex (including pregnancy childbirth or related medical conditions) national origin citizenship immigration status ancestry age marital status protected veteran status military service disability medical condition genetic information sexual orientation gender identity or any basis prohibited under federal state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices including sexual harassment.

Disability Accommodation for Applicants to Freshfields US LLP
Freshfields US LLP is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may use the alternative email address below to contact us about your interest in employment at or you can send your resume to or you can call us at 1-.