System Owner SOM

• Multiple locations
• Hybrid

Job Description

System Owner SOM (Service Order Manager)

Denmark Norway or Sweden

Were modernising our Nordic IT landscape and were looking for a System Owner who wants to take end-to-end responsibility for a core platform. Youll own SOM (Service Order Manager) the system that connects our BSS and OSS layers and ensures services flow reliably from order to delivery. If you want to work where your decisions directly shape how fibre services reach customers across the Nordics this is the moment to join.

This job is for you who

Get energy from making complex workflows simpler smarter and more automated
Enjoy working closely with developers architects and product owners
Like taking clear ownership of systems integrations and lifecycle decisions
Prefer responsibility over hierarchy and want to work where things actually move
Want to be the bridge between business needs and technical execution

Youll need to have:

• Deep understanding of TM Forum architecture including how OSS and BSS domains interact and are applied in real telecom environments
• Solid knowledge of fixed fibre services with the ability to understand and translate commercial offerings into system and process requirements
• Strong Product Ownership experience including:
  • Defining product vision and roadmaps
  • Gathering structuring and prioritising requirements
  • Hands-on experience with Jira and Confluence in an agile setup
• Practical experience with Camunda 8 including process modelling and orchestration in complex system landscapes
• Fluent in English both written and spoken with the ability to communicate clearly with technical and business stakeholders

Who youll work with and what youll be doing

Youll join our Nordic SOM/ODEN team 11 specialists across Denmark Norway and Sweden who work closely with product development teams and network/operations to secure reliable service orchestration.

In this role you will:
Own the SOM platform and its lifecycle
Translate business and product requirements into workflows and system features
Work hand-in-hand with developers on backlog priorities sprints and change evaluations
Ensure integrations and workflows follow security governance and compliance standards
Collaborate with stakeholders across the business to improve end-to-end flows
Monitor the systems performance and drive continuous improvement

Why this role matters (for YOU)

SOM is one of the systems that makes GlobalConnect work literally. Every B2B service we deliver depends on correct automated handovers between BSS and OSS. For years ownership of this domain wasnt fully defined. Now it is and you will be the person shaping its future.

Youll step into a moment where we are reducing legacy complexity consolidating systems and building a common Nordic backbone. Your decisions will determine how efficiently we deliver our around thirty B2B products how automation evolves and how business and network operations connect.

You will get real ownership: a platform with clear boundaries a development team that listens and an organization ready to adopt the workflows you design. If you enjoy taking something important and making it work better this is the kind of role where your impact is visible every day.

Location & Ways of Working

Location: Denmark Norway or Sweden (one position; open to all three countries)
Work model: Hybrid 3 days in the office
Team setup: Distributed Nordic team with manager based in Sweden
Travel: Occasional Nordic travel may occur

How the hiring process works

1. Intro call with Jessica (TA)
2. Interview with Jerry (Hiring Manager)
3. Testing - personality and general ability tests with a 30 min feedback session
4. Case discussion with Jerry Technical Expert
5. Final conversation - Meeting stakeholders
6. References