Operations Supervisor-IG Center

Salary: $55000 per year

Catholic Charities of Baltimore Intergenerational Center is seeking for an Operations Supervisor to ensure the safe efficient and smooth functioning of the facility by managing day-to-day operations addressing critical issues and overseeing staff volunteers and maintenance activities. They develop and implement policies and procedures coordinate repairs and security measures and manage inventory and vendor relationships to support high-quality services for clients. The role also includes supervising and mentoring team members maintaining adequate staffing coverage and fostering collaboration across all employees and volunteers to promote a safe and well-organized environment.

The Intergenerational Center will provide a range of programs and opportunities for people of all ages and entire families in one central state-of-the art facility. The Intergenerational Center will feature and offer: Early Head Start and Head Start education gathering spaces for community groups a start-of the art recreation center workforce development services a community health clinic behavioral health and substance abuse services playgrounds and more. As an Intergenerational Center our programs will be designed to foster engagement across generations so that people of all ages can learn and benefit from one another. The work schedule requires flexibility (rotating schedule - Monday -Sunday - 7am-3:30pm/9am-5pm/11am-7pm).

JOB DUTIES & RESPONSIBILITIES:

• Addresses critical building issues as they arise and resolving staff client and volunteer concerns in a timely professional manner.
• Maintains a working knowledge of all client services provided to ensure accurate guidance coordination and operational support.
• Collaborates with the Program Director on operational planning security needs and vendor procurement.
• Develops implements and enforces facility policies and procedures to support safe compliant and efficient operations.
• Ensures the safety and security of clients staff volunteers and facility assets through active oversight and adherence to protocols.
• Monitors facility conditions and coordinate timely repairs and maintenance escalating issues as appropriate to vendors or supervisors.
• Oversees inventory and donation management including receiving tracking and distribution and proper documentation.
• Ensures adequate staffing coverage for all shifts adjusting schedules as necessary to meet operational requirements
• Performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelors degree in management business human services or related field.
• Two (2) years of related experience in human services building operations or related experience.
• An equivalent combination of education and experience may be considered.

Certifications/Licensure:

• CPR and/or First Aid within six months of employment and maintained thereafter.

REQUIRED SKILLS & ABILITIES:

• Utilizes effective conflict-resolution skills to address issues and maintain a positive work environment demonstrating a service-oriented approach to resolving client concerns and grievances.
• Apply strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.
• Exhibits exceptional relational and customer service skills building strong connections and providing top-tier service.
• Demonstrates excellent verbal and written communication skills ensuring clarity and effectiveness in all interactions.
• Demonstrates discretion and professionalism in all situations maintaining confidentiality and integrity.
• Possesses the ability to influence and engage staff fostering motivation and teamwork.
• Effectively prioritizes tasks and delegates activities as appropriate to ensure optimal workflow and productivity.
• Requires proficiency in using computer systems and software to perform job function including but not limited to basic Windows PC web browsing (i.e. Chrome Internet Explorer etc.) and Microsoft Outlook. Knowledge of other Microsoft Office applications such as Word Excel PowerPoint Teams and OneDrive is preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Ability to be flexible with schedule and shift changes with the ability to workdays weekends and holidays and accessible by phone.
• Remaining in a stationary position which may involve standing or sitting for extended periods as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites which may involve walking standing or traveling to various locations as required by the role.
• Adjusting or moving objects up to 20 pounds in all directions which may include lifting carrying pushing pulling or repositioning items as necessary to perform job duties.
• Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues clients or external parties.
• Hearing and vision abilities with or without correction sufficient to drive safely and effectively observe and communicate with others.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age with a minimum of 2 years of driving experience and a valid drivers license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers ability to operate the vehicle as required by the Agency and there must not be more than three (3) points on their driving record.
• May involve working in various outdoor weather conditions including heat cold rain snow and high winds. Employees may be exposed to these elements for extended periods. Protective gear such as waterproof clothing warm layers or wind-resistant apparel will be necessary to ensure comfort and safety while performing job duties in inclement weather.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety empowerment healing and self-care and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Required Experience:

Manager