Overnight Aviation Supervisor, Passenger Services

Saint Louis, MI - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

The Aviation Supervisor of Passenger Services oversees daily airport passenger service operations to ensure smooth efficient and safe processes while delivering exceptional customer service. This role involves supervising staff coordinating with multiple airport departments and ensuring compliance with airline and regulatory standards.

Pay: $24.02/hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary basedon the applicants experience skills abilities geographic location and alignment with market data.

401(k) You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions dollar for dollar for the first 3%. For the next 2% ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefits:ABM offers a comprehensive benefits package. For information about ABMs benefits visitABM Employee Benefits Staff & Management

Key Responsibilities

Team Leadership:

Supervise train and mentor passenger service agents.
Conduct performance evaluations and provide feedback.

Operational Oversight:

Manage check-in boarding baggage handling and passenger assistance.
Coordinate with operations security and ground handling teams for seamless service.

Customer Service Excellence:

Address passenger inquiries and complaints promptly and professionally.
Assist passengers with special needs and ensure a positive travel experience.

Compliance & Safety:

Ensure adherence to airline airport and federal aviation regulations.
Implement safety and security protocols including emergency procedures.

Scheduling & Resource Management:

Prepare staff schedules and allocate resources efficiently.
Monitor staffing levels and adjust as needed to meet operational demands.

Reporting & Documentation:

Prepare operational reports and maintain accurate records.
Track service quality and identify areas for improvement.

Qualifications

High school diploma or equivalent (college degree preferred).
Minimum 2 years of supervisory experience in aviation or passenger services.
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Knowledge of airline operations safety regulations and customer service standards.
Ability to work in a fast-paced environment and handle pressure effectively.

Required Experience:

Manager

DescriptionThe Aviation Supervisor of Passenger Services oversees daily airport passenger service operations to ensure smooth efficient and safe processes while delivering exceptional customer service. This role involves supervising staff coordinating with multiple airport departments and ensuring c...