Customer Marketing & Community Manager
Share
Job Location:
San Francisco, CA - USA
Yearly Salary:
$ 130000 - 145000
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Harness is led by technologist and entrepreneur Jyoti Bansal founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised $570M in Series E venture funding is valued at $5.5B and backed by top investors including Goldman Sachs Menlo Ventures IVP Google Ventures J.P. Morgan Capital One Ventures Citi Ventures ServiceNow Splunk Ventures and more. Harness is building the industrys leading AI-powered software delivery platform enabling teams worldwide to build test and deliver software faster safer and more reliably. Writing code is only 3040% of the engineering lifecycle the rest involves testing deployments security compliance and optimization. Harness brings AI and automation to this outer loop turning complex time-consuming workflows into streamlined processes at massive global scale.
The platform includes industry leading products inCI/CD Feature Flags Cloud Cost Management Service Reliability Chaos Engineering Software Engineering Insights Internal Developer Experience and API discovery observability governance and runtime protection. Over the past year Harness powered 128M deployments 81M builds 1.2T API calls protected and $1.9B in cloud spend optimized helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries Harness is shaping the future of AI-driven software delivery and were looking for exceptional talent to help us move even faster.
Position Summary
Were looking for a highly organized creative and customer-obsessed Customer Marketing & Community Manager to help bring our customer stories and community programs to this role youll own the day-to-day execution of key advocacy and engagement programs ensuring they run smoothly deliver measurable impact and continuously engage our customers.
Youll collaborate closely with marketing customer success and product teams to activate customer voices through events community programs and storytelling initiatives. Youll also play a pivotal role in evolving our EngineeringX community driving recruitment engagement and thought leadership content that builds lasting relationships with our audience.
This is an exciting opportunity for a motivated marketer who thrives on building relationships driving operational excellence and turning great ideas into consistent impactful programs
About the role
- Support the overall program management and growth of the EngineeringX community a network of senior engineering leaders focused on advancing technology fostering leadership and building meaningful connections.
- Drive member recruitment and develop new ways to grow community membership.
- Collaborate with Field CTOs and internal experts to curate and publish thought leadership content and blogs.
- Own community communications including weekly newsletters event invitations and lifecycle-based messaging with an emphasis on segmentation relevance and member engagement.
- Develop and execute a virtual event strategy that drives community engagement through curated workshops peer discussions and technical sessions that promote engineering excellence innovation and meaningful member connections.
- Ensure the community delivers clear measurable value through curated events expert resources peer collaboration and experimentation-driven programming that helps members grow their teams and careers.
- Track and report on community health and engagement over time including participation trends content performance and experimentation outcomes and use insights to inform future programming.
- Manage the day-to-day execution of on-going customer marketing programs ensuring timelines communications and deliverables stay on track.
- Coordinate customer storytelling initiatives across events webinars and conferences sourcing speakers prepping presenters and supporting on-site logistics.
- Assist in the execution of Customer Advisory Board logistics including scheduling communications and post-meeting summaries.
About you
- 35 years of experience in customer marketing community management field marketing or related roles ideally in B2B SaaS or DevOps.
- Strong project management and organizational skills with the ability to juggle multiple programs and priorities.
- Excellent written and verbal communication skills; youre as comfortable writing a customer spotlight as you are drafting a community email.
- A natural relationship-builder who enjoys collaborating across teams and working directly with customers.
- Detail-oriented with a passion for operational consistency process improvement and using data to guide decisions.
- Comfortable working in a fast-paced cross-functional environment where creativity meets accountability.
- Enthusiastic about community-led marketing customer storytelling and amplifying authentic customer voices.
- Motivated by experimentation and iteration with a mindset of testing new ideas learning quickly from results and refining what works.
Work Location
- Remote within the United States
What you will have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly quarterly and annual social and team building events
- Monthly internet reimbursement
The anticipated base salary range for this position is between $130000 and $145000 annually. Salary is determined by a combination of factors including location level relevant experience and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component which is based on performance plus equity and benefits. More details about our company benefits can be found at the following link: transparency
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Enhance DevOps with AI-driven CI/CD, feature flags, chaos engineering, and cloud cost management to secure & streamline software delivery.
