Customer Service Advisor
Share
Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Advisor
Location: Croydon
Salary: up to 29500 Per Annum.
42.5 Hours Per Week (8-5 Monday-Friday)
Contract: Permanent
Mears Group is one of the UKs leading providers of housing and care services. We deliver essential maintenance regeneration and customer support services to homes and communities across the country. Our teams work in partnership with local authorities housing providers and residents to ensure safe well-maintained environments and exceptional customer experiences.
About the Role:
As a Customer Service Advisor you will be the first point of contact for tenants handling incoming calls related to repairs appointments and general enquiries. Youll also manage email communications raise jobs and coordinate with clients suppliers and subcontractors to ensure work is scheduled and completed efficiently. This role involves a variety of administrative tasks including ordering materials updating records and supporting the wider team with scheduling and follow-ups. Strong organisational skills attention to detail and the ability to communicate effectively in a fast-paced environment are essential.
Role Criteria:
- Resolve queries diagnose situations and process requests with care and accuracy
- Use our bespoke system to log and manage customer interactions
- Provide admin support for Customer & Communications tasks
- Meet service level agreements and performance targets
- Build strong relationships across the business
- Create satisfaction by exceeding expectations
- Handle complaints professionally and empathetically
- Worked within a call centre environment
- Communicate naturally with strong interpersonal skills
- Stay calm under pressure with a sharp eye for detail
- Be adaptable empathetic and customer-focused
- Confidently use new systems and multitask effectively
- Show passion for making a difference in diverse communities
- Demonstrate good written and verbal communication skills
- Have basic knowledge of housing maintenance and call centre environments (desirable but not essential)
- Hold an NVQ or GCSE in Maths & English (pass)
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Access to EAP which includes counselling sessions
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries holidays eye test vouchers Share save scheme plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Laura Bourne ()If you need any help with your application process we are here to support you. We will be accessible every step of the way.
At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
We provide and manage 17,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has thousands employees and a footprint across the country.
