Programs Strategy, Systems & Emergency Response Consultant

Organizational Need & Invitation for Proposals

Organizational Context

Muslim Aid USA (MAUSA) is a growing international humanitarian organization expanding its global programs portfolio across multiple countries and thematic areas. As MAUSA continues to scale its impact there is a critical need to strengthen program strategy internal systems cross-functional coordination and emergency response readiness to ensure the organization remains principled agile and operationally sound.

MAUSA seeks an experienced consultant (or consulting firm) to partner with organizational leadership to assess current programmatic structures and support the design of scalable best-practice systems that strengthen governance reduce key-person dependency and improve coordination across Programs Finance Fundraising Communications and Operations. A central component of this work will include strengthening MAUSAs approach to emergency response through the development of a clear tiered emergency activation framework aligned with global humanitarian standards.

Purpose of the Engagement

The purpose of this consultancy is to support MAUSA in moving from largely person-dependent processes toward cohesive documented and institutionally embedded systems that enable:

• Strategic clarity and focus across MAUSAs global programs
  
  

• Stronger cross-departmental collaboration and information flow
  
  

• Consistent program governance and accountability
  
  

• Operational readiness during humanitarian emergencies
  
  

• Long-term sustainability and organizational resilience

The consultant will work closely with senior leadership including finance marketing operations and key functional teams to assess current practices identify gaps and risks and propose practical implementable solutions that align with MAUSAs mission values and growth trajectory.

Priority Focus Areas

While MAUSA is intentionally leaving space for consultants to propose their own methodology and approach proposals should demonstrate experience and thoughtful consideration of the following organizational needs:

1. Program Strategy & Organizational Alignment

• Assessment of MAUSAs existing program strategy portfolio and positioning

• Alignment with international humanitarian standards and peer organizations

• Clarification of strategic focus areas thematic priorities and program models

• Recommendations that support both impact and funder/donor alignment

2. Cross-Functional Coordination & Workflow Integration

• Strengthening collaboration between Programs Finance Fundraising Communications and Operations

• Improving information-sharing approvals and decision-making pathways

• Establishing clear roles responsibilities and handoffs across teams

3. Program Governance Systems & Institutional Memory

• Reducing reliance on informal or person-dependent processes

• Improving documentation record-keeping and information management practices

• Establishing consistent program governance frameworks workflows and quality controls

• Supporting staff adoption through clear tools guidance and training

4. Emergency Response Readiness & Activation

• Assessing MAUSAs historical emergency responses and lessons learned

• Designing a clear tiered emergency activation framework with defined triggers and decision pathways

• Clarifying roles and responsibilities across departments during emergencies

• Ensuring emergency response processes are timely principled coordinated and fundable

5. Monitoring Evaluation & Organizational Learning

• Strengthening MAUSAs monitoring evaluation and learning (MEL) practices to support evidence-informed decision-making and continuous improvement

• Building shared learning and information-sharing practices across programs and emergency responses

• Embedding reflection and learning into regular program and emergency response cycles

• Enabling leadership and staff to use data and insights to inform strategy program quality and organizational growth

Expected Outcomes

By the conclusion of the engagement MAUSA seeks to be positioned with:

• A strengthened clearly articulated programs strategy

• Improved internal coordination and operational clarity

• Documented systems and frameworks that support consistent program delivery

• An emergency response model that enables rapid well-governed activation when crises arise

• Increased organizational confidence readiness and scalability

Consultant Profile

MAUSA is seeking consultants with deep experience in international development and humanitarian response particularly those who have supported organizations through periods of growth system-building or operational transition. Ideal proposals will demonstrate:

• Senior-level experience in humanitarian programs strategy or emergency response

• Familiarity with global humanitarian standards and NGO best practices

• A track record of designing practical systems frameworks and governance models

• Strong facilitation and stakeholder engagement skills

• An ability to translate complex concepts into usable tools and processes

Proposal Submission & Timeline

Interested consultants are invited to submit a proposal outlining their recommended approach methodology timeline and level of effort as well as relevant experience and examples of similar engagements. MAUSA welcomes proposals that reflect thoughtful tailored solutions aligned with the organizations mission and current stage of growth.

Submission Deadline: January 31 2026

Submission Instructions: Bilal Aslam Chief Operating Officer