Community Health Worker Street Medicine

The Department of Family Medicine of the Keck School of Medicine of USC provides care for every member of the family across generations and over lifetimes. We aim to enhance the quality of life for underserved and vulnerable patients while educating future generations of highly skilled compassionate primary care specialists. Our goal is to combine education patient advocacy and evidence-based research to advance family medicine and geriatrics.

Our department is seeking a Community Health Worker to be part of our Keck School of Medicine of USC Street Medicine Program. The Community Health Worker (CHW) will be responsible for helping patients navigate and access community services and other resources and adopt healthy behaviors. The CHW supports providers and other team members through an integrated approach to care management and community outreach. As a priority activity will promote maintain and improve the health of patients. Provide social support and informal counseling and advocate for individuals and community health needs. Some after-hours work may be involved.

This is a full-time position Monday-Friday 8am-4pm on-site at the Los Angeles CA office. Some after-hour and weekend work may be involved. It is not a hybrid or remote position.

The Street Medicine Community Health Worker (CHW) duties include but are not limited to:

• The CHW is responsible for driving the team to and from rounds in the team Pick-up Truck and maintaining the vehicle.

• During medical nursing and allied health street visits the CHW is responsible for maintaining situational awareness and ensuring scene safety.

• Responsible for performing community outreach and establishing trusting relationships with patients while providing general support and encouragement.

• Providing ongoing follow-up with patients including:
  • basic motivational interviewing and goal setting with patients/families.
  • phone calls home visits and visits to other settings where patients can be found.
  • Help patients attend appointments.
  • Provide referrals for services to community agencies as appropriate.
  • Help patients connect with transportation resources and give appointment reminders in special circumstances. Transporting patients is strictly prohibited.

• Assist patients with completing applications and registration forms. Conduct eligibility determination enrollment and follow-up with uninsured patients.

• Work closely with the medical provider to help ensure that patients have comprehensive and coordinated care including scheduling street medicine visits per the providers care plan. Follow-up with patients should be continuous from initial identification through closure.

• Act as a patient advocate and liaison between the patient and community service agencies (i.e. Department of Human Services Heath Care for Homeless hospitals support groups etc.).

• Record patient care management information in the EMR (training provided) and other software no later than 24 hours after patient contact.

• Attend regular staff meetings training and other meetings as requested. Manage an assigned caseload of patients. Other duties as assigned.

General Responsibilities:

• Work cooperatively with other clinical personnel assigned to the same patient.

• Become knowledgeable about community resources appropriate to the needs of patients/families.

• Be responsible for providing consistent communication to the rest of the Street Medicine team to evaluate the patient.

• Exhibit excellent working relations with patients visitors and staff effectively communicating Street Medicines mission.

Preferred experience: Working with unsheltered homeless and/or lived experience with homelessness.

Required: Current and valid California drivers license. Working knowledge of Los Angeles County cities and freeway systems. Current proof of TB test and updated immunization records for LA County credentialing.

The hourly rate range for this position is $23.04 -$26.00. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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