Women's Healthcare Navigator (Multispecialty Clinic) HRA-750

Job Description:

This position reports to the clinic site nurse (LVN) under the direction of the director of clinic operations and works closely with OB/Gyn providers and staff. This role supports Womens Health patients throughout their care OB/Gyn care by coordinating scheduling referrals education follow-up and administrative needs. The navigator functions as a communication hub strengthening care collaboration and ensuring patient-centered outcomes.

Duties and Responsibilities: Womens Healthcare Navigator

Answers the telephone properly using department name and personal first name slowly and clearly. Records and delivers messages accurately in the EHR system and in a timely manner to staff and providers. Records and delivers messages accurately in the EHR system and in a timely manner to staff and providers.

Is knowledgeable in the use of PC and applications specific to the department. Demonstrates proficiency with the EHR and related workflows for timely data collection and documentation.

Demonstrates comprehensive knowledge of public health programs offered by the clinic (e.g. Every Woman Counts Family PACT Medi-Cal CHDP Connect to Care CPSP) and accepted insurance plans including eligibility requirements and guides uninsured patients to appropriate programs and services.

Proficient in the use of systems to verify insurance eligibility benefits and co-pays with knowledge of downtime procedures when systems are unavailable.

Collaborates with the interdisciplinary team to develop and implement new programs and services that address the evolving needs of womens health.

Adheres to clinic and hospital policies guidelines and regulatory standards including HIPAA.

Conducts annual protocol reviews in partnership with the OB Medical Director and the Clinic Operations Director to ensure compliance and identify areas for improvement.

Collaborates with care teams to address patient concerns foster trust and improve appointment attendance with a focus on optimizing health outcomes.

Provides individualized patient care and education throughout pregnancy coordinating nutrition psychosocial and educational needs. Monitors risk factors ensures appropriate referrals and interventions and follows established protocols approved by the supervising physician. Utilizes educational materials such as pamphlets videos and other approved resources.

Delivers comprehensive health education to promote positive pregnancy outcomes including topics such as nutrition genetic testing womens health family planning and routine screenings. Enhances patient engagement by providing guidance on prenatal classes postpartum support and contraceptive counseling.

Conducts prenatal intake (orientation) explaining procedures distributing lab orders collecting history reviewing pregnancy plans and scheduling follow-up appointments.

Reviews and maintains perinatal education materials and ensures adequate supply.

Ensures timely availability of lab results imaging studies physician consults and other testing for provider review.

Recognizes urgent medical issues and promptly notifies the site nurse or provider.

Demonstrates proficient use of Language Line or approved interpretation services. Provides accurate translation (if bilingual) to ensure patient understanding.

Monitors assigned patients attendance referrals testing and barriers to care. Reduces gaps in care by tracking missed appointments follow-up treatments and test results.

Support high-risk pregnancies by tracking care plans coordinating specialist referrals and assisting in case management by coordinating all ancillary testing appointments.

Coordinates all womens health referrals including imaging lab testing hospital pre-registration maternity tours and referrals to external specialists.

Serves as a non-clinical point of contact for patient navigation and concerns.

Ensures proper documentation and tracking for quality programs (prenatal/postpartum measures cancer screenings).

Assists with review of patient chart prior to pregnancy closure and ensures transfer of prenatal records to the hospital prior to delivery.

Assists providers with inputting charges as needed.

Demonstrates correct scheduling procedures for outpatient services provides instructions and verifies completion of services.

Identifies barriers related to social determinants of health (SDOH) and connects patients with resources.

Demonstrates knowledge of proper procedure for obtaining outside medical records completing paperwork and verifying receipt.

Meets productivity standards and reports variances to supervisor (overtime incomplete tasks patient care issues).

Communicates patient flow issues and delays to supervising nurse providers and patients.

Completes patient forms (EDD FMLA supplemental insurance etc.) and ensures provider sections are addressed.

Keeps patients informed of delays and ensures courteous communication at all times.

Serves as a knowledgeable resource to all of the OB/GYN providers when needed.

Performs all other duties as assigned by provider or supervising site nurse within scope of practice.

Education and Experience:

High school graduate or equivalent.

Current BLS Certification by American Heart Association or American Red Cross.

Medical Assistant certification required.

Minimum of five (5) years of OB/GYN experience.

Job Type: Full-Time Variable Shift

Pay: $33.00-$39.00 per hour

Benefits:

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Ability to Commute:

Hollister CA 95023 (Required)

Alternatively you may submit your completed application directly to

You can access the application form here: job offers are contingent upon the successful completion of a background check physical exam drug test and verification of education qualifications and credentials.

San Benito Health Care District is an equal opportunity accordance with applicable law we prohibit discrimination and harassment against employees applicants for employment individuals providing services in the workplace pursuant to a contract and volunteers based on their actual or perceived: race religious creed color national origin ancestry physical or mental disability medical condition genetic information marital status (including registered domestic partnership status) sex (including pregnancy childbirth lactation and related medical conditions) gender (including gender identity and expression) age (40 and over) sexual orientation status military and veteran status and any other consideration protected by federal state or local law (sometimes referred to collectively as protected characteristics).