Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior AssociateJob Description & Summary
At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
Instructions:
1. Please update areas marked in red 2. Link to Tips & Tricks for Writing PwC Job Description
****Quick Tips for Reviewing your JD!
- Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor Demonstrates extensive abilities and/or a proven record of success as a team leader: The appropriate header can be found in the Tips and Tricks document provided above.
- Be mindful of grammatical consistency. the list should either be all verb-driven or all noun-driven (but not both).
- When listing requirements under the required or preferred skills section each sentence should end in a semi-colon (.) except for the last bullet which should end with a period (.)
Job Profile Name: *TC/Recruiting to Update*
Child Name: *TC/Recruiting to Update*
Global LoS: *TC/Recruiting to Update*
Global Network: *TC/Recruiting to Update*
Global Competency Network: *TC/Recruiting to Update*
Go-To-Market: Managed Services
Sector: Not Applicable
Programme Type: Experienced
Additional Responsibilities: (This field may be used to describe the daily role duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters including spaces.)
Leads reliability improvements across applications platforms and cloud systems. Drives automation enhances observability optimizes performance and conducts root-cause analysis. Partners with engineering teams to reduce toil improve operational maturity and strengthen service resilience.
Minimum Degree Required: Bachelors
Degree Preferred: Bachelors or masters in science Computer Science Engineering
Minimum Years of Experience: 5-7 year(s)
Certifications Required: None
Certifications Preferred: AWS Solutions Architect Associate; Azure Administrator; Kubernetes CKA; Terraform Associate; ITIL Foundation Observability certifications Scripting and Coding Certifications will be great as well.
Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*
Strong understanding of SRE practices including SLIs/SLOs error budgets service health and operational KPIs
Ability to automate operational tasks using Python Shell PowerShell Go or similar languages
Experience improving alerting systems reducing noise and refining observability instrumentation
Proficiency with cloud platforms and core services (compute storage networking serverless)
Experience executing root-cause analysis and problem management
Ability to lead incident response and coordinate cross-team troubleshooting
Experience identifying systemic reliability gaps and proposing engineering solutions
Ability to design performance tests validate reliability risks and assess scalability
Strong communication skills for partnering with development operations and leadership
Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES DEVELOPS FACILITATES ETC.)
Leads tuning of monitoring rules dashboards and reliability metrics;
Leads development of automation to reduce operational toil and manual interventions;
Leads incident response actions and service stabilization procedures;
Leads post-incident reviews and contributes to long-term fixes;
Leads resilience initiatives such as chaos testing and failover drills;
Leads capacity forecasting and risk identification;
Leads refinement of operational standards documentation and runbooks;
Leads collaboration with product and engineering teams to embed reliability requirements.
Travel Requirements
Not SpecifiedJob Posting End Date
Required Experience:
Senior IC
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more