Team Leader – Telemarketing

SummitNext Technologies Sdn Bhd

Job Location:

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

About SummitNext Technologies
SummitNext Technologies Sdn. Bhd. is a BPO and technology solutions provider delivering high-quality customer engagement and business support services to global clients.

Key Responsibilities

Lead and manage a team of telemarketing executives to achieve sales and customer engagement targets
Conduct coaching performance monitoring and provide guidance to team members
Handle escalated customer issues and ensure high-quality service delivery
Develop and implement strategies to improve team performance and productivity
Monitor key metrics and provide regular reports to management
Ensure team compliance with company scripts policies and quality standards

Requirements

Preferably fluent in Mandarin (spoken and written); English is required
Previous experience in telemarketing with leadership experience preferred
Strong leadership communication and interpersonal skills
Ability to motivate and manage a team in a target-driven environment
Basic computer skills and familiarity with CRM systems
Willing to work on-site in the PJ office

What We Offer

Competitive salary up to RM6000
Supportive team environment
Career growth opportunities within a growing organization

Find Out More About Us:

Glassdoor:

About SummitNext TechnologiesSummitNext Technologies Sdn. Bhd. is a BPO and technology solutions provider delivering high-quality customer engagement and business support services to global clients. Key Responsibilities Lead and manage a team of telemarketing executives to achieve sales and customer...