Remote Monitoring Operator
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Job Location:
Casablanca - Morocco
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.
Monitors and tracks ATM Self-Checkout printer and other equipment and system functionality. Responds to system alerts notifying customers users and / or technicians as required. Researches and isolates causes of system / operational issues. Ensures timely and appropriate response to all noted issues communicating outages and restorations to relevant parties.
Responsibilities
- Provides Tier 1 and Tier 2 technical support.
- Troubleshoots and resolves: End-user hardware operating system and software related problems.
- Basic network server and related connectivity / system integration issues.
- Follows technical support standards.
- Escalates complex problems to higher level Remote Monitoring personnel and/or technical team members.
- May help with installation configuration testing and modification of integrated hardware and software system components.
- Communicates problem resolution and root cause information to users.
- Participates in Remote Monitoring projects to address and resolve critical and complex systems issues.
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Remote Monitoring.
- Good communication skills and preferably business English skills (Written and spoken).
#LI-PT1 #LI
Key Skills
- Cruise
- Dcom
- HVAC Design
- Arabic
- Asic
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
