People & Culture Operations Specialist
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The NAM P&C Operations Specialist serves as the operational backbone for the NAM People & Culture team managing HR and TA transactions data and systems to keep the employee lifecycle running smoothly. This role maintains NAMs HRIS and ATS data integrity workforce planning SOP and P&C resource library maintenance helps to coordinate interviews leads onboarding supports employer branding and immigration and contractor tracking and helps deliver key People & Culture programs and communications across North America.
Responsibilities
- People data and systems integrity
- Own accurate complete timely HRIS and ATS data so reports analytics and workforce insights are reliable for leaders payroll and global partners.
- Workforce planning and headcount transparency
- Keep North America headcount and open roles current so workforce planning tools reflect reality and support scenario modeling hiring needs and budget impacts.
- Employee lifecycle operations
- Process hires moves exits and changes correctly and on time to deliver a predictable compliant experience for employees leaders and partners.
- Onboarding and early experience
- Lead operational delivery of new hire and new leader onboarding so joiners have a coordinated well-prepared start that supports engagement ramp up and retention.
- Candidate and hiring manager experience
- Support organized professional recruiting ensuring scheduling communications and system updates reflect Coates brand and make it easy to engage.
- People & Culture program execution
- Convert annual P&C programs (performance goals salary bonuses) into clear timelines communications and system readiness so leaders can execute.
- Knowledge resources and SOPs
- Maintain current SOPs and HR fundamentals with Global P&C to improve clarity self-service and consistent application of People & Culture policies and processes.
- Compliance risk and recordkeeping
- Track immigration contractor offshoring and safety related records for Chicago and with Toronto to support compliance audits and responsible risk management.
- Employer brand support
- Partner with Global Brand Team to keep North America talent platforms current and aligned with Coates employer brand.
- HR Advisor coverage
- Serve as back up to HR Advisor.
Capabilities
- Communicates clearly and promptly with stakeholders giving concise updates on status risks and next steps.
- Builds trust and credibility quickly by being reliable accurate transparent and following through.
- Collaborates effectively across P&C Finance Payroll IT and leaders aligning on shared outcomes.
- Takes ownership for data quality processes and deliverables using sound judgment and discretion with confidential information.
- Spots opportunities to improve suggesting practical changes that simplify processes tools and user experience.
- Stays organized and calm under pressure adapting quickly and explaining systems and processes in simple practical language.
Qualifications
- Bachelors degree in HR Business Psychology or related field or equivalent education and experience
- HR or HRIS certification preferred3 to 5 years in HR operations coordinator generalist or TA operations roles ideally across multiple sites or countries
- Hands on HRIS and ATS use for data entry reporting and basic configuration or troubleshooting
- Strong Excel PowerPoint and Microsoft 365 skills plus collaboration tools such as Teams SharePoint Asana or similar to manage workflows
- Proven success in fast paced high volume environments with changing priorities while maintaining data quality and meeting SLAs including payroll benefits and headcount reporting
- Experience processing HR lifecycle transactions from hire through termination and resolving related issues
- Experience supporting annual HR or People and Culture cycles such as performance reviews goal setting and merit or bonus processes and maintaining SOPs and HR knowledge bases
- Use of HR data and analytics to identify trends improve processes and inform recommendations with a track record simplifying and standardizing HR processes or tools to improve user experience and self-service plus exposure to employer branding candidate experience and continuous improvement in HR or TA operations
$75000 - $85000 a year
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
