Sr. Manager, Product Operations and Performance

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

Launched in 2023 Integrated Services creates and markets new customer experiences by integrating hardware software and services across Ford Blue Model e and Ford Pro. These products and services allow Fords retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected digital platforms that will revolutionize every aspect of how vehicles function the way people interact with them and the value those vehicles provide.

In this position...

The Digital Product team is looking for a Senior Manager focused on establishing a world-class operating rhythm and performance culture by transforming product data into high-impact narratives that drive our strategic direction. You will bridge the gap between data engineering and product leadership to provide the visibility needed to scale our connected vehicle experiences and maximize customer lifetime value.

What youll do...

• Strategic Planning & Input: Support business planning with data-driven input and performance forecasts. Partner with Product Leadership to integrate performance insights into goal setting ensuring resources are allocated to initiatives with proven impact.
• Accountability & Operating Rhythm: Lead and manage all metric-focused reporting for core operational rituals (Monthly Business Reviews BURs and Product Days). Drive the organizational shift toward an input-metric-focused approach by establishing links between initiatives and leading indicators.
• Post-Launch Performance Analysis & Insights: Synthesize complex performance data to generate clear actionable insights on user behavior and product value. Own the end-to-end process for analyzing the impact of newly launched features against KPIs. Establish and govern the single source of truth for key indicators (e.g. MAU engagement LTV).
• Operational Excellence & Tooling: Oversee the management and optimization of the product analytics tech stack (e.g. Amplitude) ensuring teams have access to best-in-class data. Identify and flag gaps in data instrumentation or quality collaborating with data teams to address needs.

Youll have...

• Bachelors degree in a quantitative field (e.g. Business Analytics Statistics Economics Computer Science) or equivalent practical experience. Masters degree preferred.
• 5 years of experience in Product Operations Product Analytics or Business Intelligence within a digital product environment with a proven track record of measuring post-launch success.
• Expertise in separating signal from noise in complex datasets and building compelling narratives for executive leadership.
• 2 years of deep experience with product analytics tooling (e.g. Amplitude) and data visualization platforms (e.g. Tableau Power BI Looker).
• Possesses the executive presence to hold the organization accountable for results and the interpersonal skills to be seen as a trusted partner by Product Managers.
• Strong analytical problem-solving and communication skills with the ability to influence and collaborate effectively with stakeholders at all levels.

Even better you may have...

• MBA or a Masters in a quantitative field (e.g. Data Science Statistics or Business Analytics).
• Proven experience driving organizational change specifically moving a team from output-focused (shipping features) to input-focused (driving metrics).
• Ability to write and execute SQL queries independently to validate data and build custom reports when dashboard tools arent enough.
• Experience with subscription-based business models specifically analyzing churn retention and Customer Lifetime Value.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is a leadership level 5.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

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