Patient Advocate RN Full-time

Heres What You Need

Associates degree nursing (ADN) Required

Bachelors Degree (BSN) Preferred

RN Registered Nurse Upon Hire required

3 Years hospital acute care experience Required

What You Will Do

Receives complaints and/or grievances directly from patients or others on the patients behalf by multiple methods (phone letters in person etc).

Reviews researches and evaluates complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.

Prioritize concerns in multiple or complex issues.

Oversees referral investigation and resolution of complaints/grievances independently and coordinates response by involved departments.

Appropriate parties informed and involved appropriate follow-up completed complaints and grievances resolved within the outlined required time frames to keep the hospital in compliance within regulatory federal and state agencies.

Maintains compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation other regulatory standards and hospital policy.

Responds to government or regulatory complaints and responds to agencies as needed.

Serves as grievance coordinator for entity. Facilitates required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation.

Document 100% of complaints and grievances received. Provides data for centralized database of patient complaints/grievances and assists with reporting of patient satisfaction/patient complaints as requested.

Participate in Patient Safety and Risk Management Operations by identifying potential liability in complaints received. Identify and communicate potential liability concerns through the THR Claims management process. If a potentially compensable event is identified from a complaint complete a new case review summary.

Additional perks of being a Texas Health Patient Advocate Nurse

As a Texas Health Patient Advocate RN youll enjoy top-notch benefits including 401(k) with match paid time off competitive health insurance choices healthcare and dependent care spending account options wellness programs to keep you and your family healthy tuition reimbursement a student loan repayment program and more.

Explore our Texas Health careers site for info like Benefits Job Listings by Category recent Awards weve won and more.

Do you still have questions or concerns Feel free to email your questions to .

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Patient Advocate RN Full-time

Bring your passion to Texas Health so we are Better Together

Work location: Texas Health Ft. Worth 1301 Pennsylvania Avenue Ft. Worth TX 76104

Patient Advocacy Department using your clinical knowledge to manage patient complaints and grievances

Work hours: Full-time Exempt position 40 hours/week Monday-Friday mainly 8AM-5PM

Patient Advocate Skills:

• Excellent interpersonal and communication skills (written and verbal)
• Strong organizational abilities strong service orientation and sensitivity to patients needs.
• Communicates in a clear concise and professional manner with various audiences.
• Ability to deal with a variety of healthcare organization/delivery and satisfaction measurement.
• Personalities with tact & diplomacy as well as flexibility.
• Quantitative skills and utilize investigative skills.
• Expert computer skills including word processing Survey Monkey and database software.
• Presentation facilitation and training experience.
• Bilingual preferred