Retirement and Benefits Specialist 1 (02-)

This position is open to Alaska Residents only. Please check ourresidency definitionto determine if you qualify.

What You Will Be Doing

Working in the Member Education Center the Specialist 1 will be providing assistance and excellent customer service to members with inquiries on the telephone email and in-person. You will provide responses to routine and complex questions regarding retirement and health benefits determine retirement eligibility based on statutes and regulations prepare standard forms and letters to request membership and claimed service information and explain retirement benefit calculations and will also assist in escalated member inquiries by phone email and in-person make recommendations to the supervisors for system or process changes to eliminate reporting errors or to streamline processing conduct scheduled group training or formal seminars for members of the PERS and TRS regarding retirement and health benefits and conduct workshops and individual counseling sessions on the principles of retirement savings and planning in the Juneau area.

Our Organization Mission and Culture

The Department of Administrations Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans. We achieve organizational excellence by focusing on the customer to deliver exceptional services using effective and efficient processes.

The Benefits of Joining Our Team

The Member Education Center Team is committed to providing a supportive work environment that fosters the growth of knowledge skills and experience needed to advance their career in the Division. The individual hired will help provide an excellent experience for employees and retirees who seek to understand the benefits available to them and benefits they are entitled to.

The Working Environment You Can Expect

This position is in the State Office Building in downtown Juneau with a view of the Gastineau Channel.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Decision Making: Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Interpersonal Skills: Treats others with courtesy sensitivity and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application(through work history volunteer experience (duties summary) training education licenses certifications etc.) supports how you have gained the knowledge skills abilities and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge skills abilities (KSAs) tasks and behaviors used to describe the competency. They typically list expectations as opposed to specific tasks and are to be used only as parameters and guidelines. A competencys description is not intended to exclusively define every KSA task and behavior needed to successfully meet the competency but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

• Analytical Thinking/Problem Solving: uses a logical systematic sequential approach to address problems or opportunities or manage a situation by drawing on ones knowledge and experience base and calling on other references and resources as necessary.

• Arithmetic: Performs computations such as addition subtraction multiplication and division correctly using whole numbers fractions decimals and percentages.

• Computer Skills: Uses computers software applications databases and automated systems to accomplish work.

• Oral and Written Communication: Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral and written presentations; listens to others attends to nonverbal cues and responds appropriately.

• Reasoning: Identifies rules principles or relationships that explain facts data or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

• Copies of the last two (2) performance evaluations or two (2) letters of reference from a supervisor

• Copies (not originals) of official college/university transcripts (only if using post-secondary education as part of your application package to meet minimum qualifications)

• A list of at least three professional and/or academic references including the following required contact information:

  • Reference Name

  • Reference relationship (ex: Supervisor former supervisor high-school math teacher accounting professor co-worker etc)

  • Reference email(s) and

  • Reference phone number(s).

EDUCATION
If post-secondary education is required to meet the minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application also provide the employers name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to
For applicant password assistance please visit: Information

Roman Castro

Member Education Center Assistant Manager

Phone: