CW HR Operations & Onboarding Specialist

JOB SUMMARY: The HR & Onboarding Leader serves as a key member of the Corporate HR team andprovides comprehensive HR generalist support with a strong emphasis on onboarding complianceemployee support and cross-functional coordination. This position ensures a consistent high-qualitynew hire experience; supports branch management with day-to-day HR matters; manages all drug &alcohol (D&A) programs; and maintains compliance with federal state and customer-specificrequirements. The role also supports ongoing HR operations employee lifecycle processes and policyand procedure alignment across the organization.

ESSENTIAL FUNCTIONS ROLES AND RESPONSIBILITIES: Essential duties and responsibilities include thefollowing.

General HR Responsibilities

• Serve as an HR generalist resource providing guidance on policies procedures performanceissues job changes and general employee support.
• Ensure HR practices comply with federal and state labor laws and internal policies.
• Support managers with employee relations matters escalating issues appropriately to HRleadership.
• Assist with internal transfers departmental moves and updates to employment status or jobdata.
• Maintain accuracy and integrity of employee information within HR systems.
• Respond to employee inquiries regarding HR processes benefits contacts policies and systemnavigation.
• Participate in HR projects audits policy updates and continuous process improvementinitiatives.
• Complies with all quality safety health environmental requirements policies and proceduresrelevant to the position.

Onboarding & Pre-Employment

• Oversee the full pre-employment and onboarding process for all new hires from offeracceptance through first-day coordination with the Hiring Manager.
• Maintain onboarding workflows ensuring branch-specific and HQ-specific processes remaincompliant and efficient.
• Develop update and deliver new hire orientation materials presentations and trainingsessions.
• Create and maintain electronic new hire files ensuring proper documentation and compliance.
• Liaise with IT for network account setup system access equipment coordination andtroubleshooting for supported systems.
• Manage new hire communication touchpoints and gather feedback to continually improve theemployee experience.
• Add new hire information into the payroll system and ensure accuracy across HR and Recruitingsystems.
• Maintain all Recruiting and open headcount reporting for the team.

Drug & Alcohol Program Management

• Serve as the primary point of contact for all Company drug and alcohol programs including DOTand non-DOT testing.
• Maintain working knowledge of DOT FMCSA and PHMSA regulations and testing protocols.
• Coordinate all testing events (pre-employment random reasonable suspicion post-incidentcustomer-specific requirements).
• Ensure compliance with third-party auditing companies (e.g. TPS DISA NCMS) maintainrosters and conduct/coordinate audit responses.
• Manage customer-required D&A protocols and ensure alignment with internal procedures andregulatory requirements.

Recruiting Partnership & System Support

• Partner with the Recruiting team on high-volume hiring processes updates to hiring portals andonboarding coordination.
• Support reporting needs across Recruiting and HR including staffing headcount turnover andonboarding metrics.
• Act as a consultant to candidates and new hires throughout the onboarding phase.

Relocation Coordination

• Serve as the Company Relocation Coordinator for domestic and international moves supportingnew hires and internal transfers with logistics documentation and vendor communication.

Compliance Quality and Process Alignment

• Ensure all work is completed in adherence with safety health environmental and qualitypolicies.
• Maintain awareness of evolving regulatory requirements affecting onboarding employmentdocumentation DOT compliance and HR processes.
• Partner with the Corporate HRBP to adjust policies and procedures related to hiringonboarding and HR operations.
• Support continuous improvement efforts by gathering feedback from new hires hiringmanagers and stakeholders to strengthen onboarding outcomes.
• Monitor new hire turnover and retention trends; provide insights and recommendimprovements.

Other Duties

• Perform special projects or assignments as directed by management.
• Provide cross-functional support to HR peers and Recruiting team members as needed.
• EDUCATION TRAINING EXPERIENCE: SHRM-CP/PHR or similar certification preferred (or progresstoward certification).
• 5 years of HR experience in generalist onboarding or HR operations roles.
• Experience supporting a distributed workforce (branch and corporate teams) is beneficial

CERTIFICATIONS LICENSES REGISTRATIONS: SHRM or HRCI certification preferred

JOB KNOWLEDGE SKILLS ABILITIES:

• Proven experience as an HR Generalist or HR professional in a fast-paced high-volumeenvironment.
• Strong knowledge of HR principles employment laws and compliance standards.
• Demonstrated experience with UKG and managing large volumes of employment changes andonboarding actions (strongly desired).
• Knowledge of DOT FMCSA and PHMSA requirements and drug-testing protocols.
• Understanding of payroll inputs processes and employment documentation.
• Proficient in MS Office Suite (Word PowerPoint Excel Teams).
• Excellent verbal and written communication skills.
• Strong planning organization and attention to detail.
• Ability to manage confidential information with discretion.
• Able to work cross-functionally and build strong internal relationships.
• Strong work ethic and commitment to accuracy timeliness and follow-through.

SUPERVISORY RESPONSIBILITIES: No direct reports; provides strong support and coordination with theRecruiting Team.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activitiesduties or responsibilities required of the employee for this position. Duties responsibilities and activitiesmay change at any time with or without Companies is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to race color religion sex sexual orientation gender identity agenational origin disability veteran status genetic information or any other characteristic protected bylaw.

Safety is our top priority. All employees must comply with our comprehensive safety programsparticipate in required safety training and demonstrate commitment to our safety-first culture. Thisposition may require working in potentially hazardous environments if you are traveling to a branch orplant location. Ensure that you follow all safety guidelines that are required when working in the fieldbranch or manufacturing facility.

This position generally operates in a professional office environment. The role routinely uses standardoffice equipment such as computers phones photocopiers and filing cabinets. While performing theduties of this job the employee is regularly required to:

• Sit for extended periods at a desk and work on a computer
• Use hands to finger handle or feel objects tools or controls
• Reach with hands and arms
• Talk and hear
• Occasionally lift and/or move up to 25 pounds
• Walk or stand periodically throughout the day
• Maintain sustained concentration on computer screens
• Work under deadlines with frequent interruptions

The noise level in the work environment is usually moderate. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.

Cactus Companies maintains a drug-free workplace and participates in E-Verify.

Required Experience:

IC