Sr Mgr Tech DelPartner Mgmt (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Manager Technology Delivery / Partner Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the gap between the business and technology and leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services within planned forecasts / cost estimates. Role generally supports a significant Business area Product Group Enterprise Platform Service or Capability within a Segment CIO or Functional area.

Depth & Scope:

• Role generally supports a significant business area product group Enterprise Platform Service or Capability under a Segment CIO or technology functional area

• Sets work direction at an operational level works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective

• Expert knowledge of the business and bank technology standards (e.g. infrastructure architecture processes applications) from a strategic perspective and managing/ directing teams and projects

• Program & Delivery Leadership

• Lead end-to-end delivery of the Actimize CTR program from requirements through deployment.

• Own delivery timelines scope risks and resource planning across multiple workstreams.

• Manage overall program governance reporting decision forums and executive updates.

• Oversee Actimize implementation for CTR detection workflow routing and filing (e.g. RCM CDD UDM WLF experience beneficial).

• Coordinate with Actimize vendor teams for rules configuration data integration testing performance tuning and defect resolution.

• Ensure solutions adhere to bank architecture security and operational standards.

• Manage delivery activities for Actimize vendor consultants offshore/onshore resources and internal engineering teams.

• Track vendor deliverables SLAs technical design quality and milestone adherence.

• Facilitate collaboration across engineering QA data infrastructure and DevOps teams.

• Sound knowledge of external competition emerging industry and/or market trends in relation to own business

• Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service

• Oversees a sizeable and varied team of technology professionals (e.g. up to 50 consisting of Application Developers Solutions Designers Business Systems Analysts Specialists and/or Project Managers) in the end to end delivery of complex projects system enhancements / applications and/or application or service management

• Directs/manages large-scale applications/ projects across multiple product lines/ businesses involving significant scope and complexity

• Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department

• Advocates for operational improvements to enhance the divisions value to the organization

Education & Experience:

• Undergraduate degree or Technical Certificate

• Graduate degree preferred

• 10 years related experience

• Expert knowledge of the business and bank technology standards (e.g. infrastructure architecture processes applications) from a strategic perspective and managing/ directing teams and projects

• Sound knowledge of external competition emerging industry and/or market trends in relation to own business

• Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization

Preferred Qualifications:

• Experience implementing CTR modules using Actimize ECM or ActOne (RCM).

• Background in AML transaction monitoring and case management platforms.

• Knowledge of Oracle Azure cloud environments or containerized deployments.

Must sit onsite #Hybrid Only : Charlotte NC; Mount Laurel NJ; Fort Lauderdale FL

Customer Accountabilities:

• Understands and supports the Banks Customer Service Strategy

• Considers the impact of advice and decisions on the well-being of the Bank as well as its customers its employees and stakeholders

• Provides the highest level of Customer service when dealing with internal partners vendors or our Customers - WOW at every opportunity

• Leads coaches and models quality service delivery at every interaction

• Supports the ongoing improvement of the partner/Customer experience

Employee/Team Accountabilities:

• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy

• Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team

• Builds capability support / executes plans to acquire develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies

• Role model behaviors consistent with TDs leadership profile customer and employee experience agendas and risk and control culture

• Creates an extraordinary place to work advance and sustain a unique inclusive culture that reflects TDs diversity agenda and creates an extraordinary employee experience

• Leads coaches and develops a highly effective team by ensuring ongoing training and performance and development management

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional

• International Travel Never

• Performing sedentary work Continuous

• Performing multiple tasks Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds Occasional

• Sitting Continuous

• Standing Occasional

• Walking Occasional

• Moving safely in confined spaces Occasional

• Lifting/Carrying (under 25 lbs.) Occasional

• Lifting/Carrying (over 25 lbs.) Never

• Squatting Occasional

• Bending Occasional

• Kneeling Never

• Crawling Never

• Climbing Never

• Reaching overhead Never

• Reaching forward Occasional

• Pushing Never

• Pulling Never

• Twisting Never

• Concentrating for long periods of time Continuous

• Applying common sense to deal with problems involving standardized situations Continuous

• Reading writing and comprehending instructions Continuous

• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.