Systems Analyst

• Application Deadline: Dec. 31 2025
• Austin
• Remote
• $100000

Job Description

Systems Analyst & Support Specialist

Are you a problem-solver who thrives on keeping systems and AI agents running flawlessly
Do you enjoy troubleshooting technical issues optimizing performance and ensuring users have a smooth experience
Blooper is looking for a Systems Analyst & Support Specialist to maintain and enhance our AI-driven recruitment platforms ensuring ongoing stability peak performance and continuous optimization.

This role combines platform support hands-on troubleshooting process maintenance and best-practice sharing while keeping teams informed on product releases new features and enhancements.

What Youll Do

1. Technical Troubleshooting & Performance Optimization

Diagnose and resolve technical issues related to system configuration integrations (ATS/HRIS) AI performance and data discrepancies.

Proactively monitor system health identify potential bottlenecks and implement solutions before they impact operations.

Collaborate with vendor teams to address escalations deploy fixes and maintain uptime standards.

Implement performance enhancements optimization strategies and corrective actions across the platform and its integrations.

Conduct root cause analysis on recurring issues and document preventive measures.

2. Maintenance & System Administration

• Manage day-to-day administration of the platform including user management permissions and security updates.
• Oversee scheduled maintenance patching and version upgrades to ensure high availability and system reliability.
• Perform regular audits to ensure integrity accuracy and compliance with privacy/security requirements

4. Technical Documentation & Knowledge Management

• Develop and maintain comprehensive technical documentation including troubleshooting guides playbooks and FAQs.
• Create and update system architecture diagrams ensuring clear visibility of integrations and data flows.
• Provide internal teams with self-service support materials through AI agents.
• Share best practices with internal teams and communicate new product releases features and changes.

5. User Support & Training

• Act as the primary escalation point for client or internal support tickets post-hypercare.
• Deliver training sessions or knowledge transfer for client admins or internal teams on system usage and troubleshooting.
• Maintain a feedback loop with clients and internal teams to identify feature improvements or recurring challenges.

6. Continuous Improvement & Monitoring

• Analyze platform performance and user feedback to recommend enhancements and process improvements.
• Track system metrics and develop reports to ensure SLAs uptime and performance standards are consistently met.

7. Implementation Support

Participate in new client implementations to assist with configuration testing and knowledge transfer.

Gain firsthand understanding of build decisions and workflows to better support BAU troubleshooting and optimization post-launch.

What Youll Bring

• Experience: 24 years in a technical support business analysis or platform analyst role (preferably in SaaS/PaaS or HR tech).
• Technical Fluency: Proficiency in troubleshooting integrations (APIs webhooks) data discrepancies and AI model behavior. Experience with ATS/HRIS systems is highly desirable.
• Power Platform Skills: Experience designing building and deploying solutions in PowerApps Power Automate or other low-code tools.
• Problem-Solving: Strong analytical and diagnostic skills to resolve complex technical issues and optimize system performance.
• Proactive Mindset: Demonstrated ability to monitor detect and prevent issues before they become critical.
• Collaboration: Experience working with cross-functional teams including engineering product and vendor support teams.
• Preferred: Experience working with AI-powered platforms or agent-based tools especially in recruitment or HR environments.