Credit Control Advisor

Were hiring a Credit Control Advisor to join our established Credit Control team and take ownership of customer accounts in a high-volume environment.

This role is suited to someone with hands-on Credit Control experience who is confident managing outstanding invoices resolving disputes and working closely with customers and internal teams to keep accounts accurate and up to date.

Youll manage your own ledger have clear responsibility for your workload and play a visible role in supporting cash flow and customer relationships. The environment is fast-paced but well supported with clear processes strong teamwork and opportunities to develop your career within Finance or other parts of the business.

Why This Role Matters

Credit Control is central to the success of the business.

In this role youll:

• Keep customer accounts accurate and up to date
• Help ensure invoices are paid on time
• Resolve issues before they escalate
• Support healthy cash flow across the organisation
• Build trust with customers and internal stakeholders

Your work directly impacts financial performance and customer relationships.

About the Team Youll Join

Youll join a Credit Control team of around 12 Advisors and Senior Advisors. The team works collaboratively supports one another and shares knowledge to deliver consistent results. Theres a strong focus on teamwork development and doing the job properly.

What Youll Be Doing

Youll be responsible for managing your own workload and ledger including:

• Managing outstanding invoices and keeping detailed accurate debtor notes
• Handling disputed accounts and agreeing resolutions with customers
• Preparing accounts for escalation or legal action when required
• Supporting and mentoring junior team members
• Providing clear updates on debtors for weekly stakeholder calls
• Monitoring large or overdue balances to protect cash flow
• Producing credit notes when requested
• Working closely with Sales Order Processing to ensure customer details are correct
• Maintaining performance in line with agreed SLAs
• Building strong working relationships internally and externally
• Identifying ways to improve processes and ways of working
• Supporting ad-hoc analysis and wider team projects

What Were Looking For

This role is well-suited to someone who has:

• Solid experience working in Credit Control
• Background in a high-volume low-value environment
• Strong Excel skills including VLOOKUPs and Pivot Tables
• Clear confident and professional communication skills
• The ability to manage conversations around payment and resolution
• A well-organised analytical approach with strong attention to detail
• Confidence managing multiple priorities to tight deadlines
• A proactive mindset and a strong team ethic

What Youll Gain

• A stable role with clear responsibility and ownership
• Exposure to Finance and Sales stakeholders across the business
• Opportunities to develop and progress into other business areas
• A supportive team environment with shared knowledge and support
• Ongoing learning and development opportunities

Our Application Process

We like to keep things simple transparent and fair:

Apply online
Just upload your CV and tell us why youre interested in the role.

Initial Interview (plus Online Assessments)

• A chat with our Talent team.
• Two short assessments:
  • CCAT(15-minute timed test).
  • EPP(untimed personality questionnaire).

Interview with the Credit Control team-A relaxed practical discussion with members of the Credit Control team about your experience and approach.

If youre an experienced Credit Control professional looking for a role with clear ownership strong teamwork and genuine progression opportunities wed welcome your application.

INDMED

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18% of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these mission-critical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative market-leading and high-performing company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.