Call Center- Customer Service Representative
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Excellent interpersonal communication and organizational skills
- Strong customer service mindset with the ability to meet performance goals
- Must pass background examinations (included with training)
- High school diploma or GED preferred
- Some college coursework highly preferred
- Minimum of one year of customer service and/or administrative office experience required
- Intermediate computer skills preferred (Word Excel and other software systems) required
- Ability to multitask stay organized and work in a fast-paced call environment
1. Answer incoming phone calls promptly and professionally; screen direct and respond to inquiries
2. Make outbound calls to prospective and current members regarding swim lessons scheduling and account follow-ups
3. Process student registrations using effective sales and customer service techniques
4. Meet and maintain assigned performance metrics (call volume conversions follow-ups etc.)
5. Check and respond to voicemail and email correspondence in a timely manner
6. Make collection calls to resolve open account balances
7. Schedule birthday and pool parties
8. Resolve customer questions and concerns with a calm professional and solution-focused approach
9. Maintain accurate records using internal systems
10. Perform additional duties as assigned by management
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.
When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!
Making Waves with Passion Purpose & Core Values!
At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things make the right decisions and treat people with Integrity Compassion Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about lifes accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Premier swim school with swim lessons for 4 months to 12 years. Our children’s swimming lessons make learning to swim fun! Find a swim school near you!
