1st 2nd Line Support Technician Fareham
Share
Job Location:
Portsmouth - UK
Yearly Salary:
GBP 28000 - 32000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
- 1st / 2nd Line Support Technician
- Fareham Portsmouth (Fully on-site)
- c28000 to 32000 per year
- Plus excellent company benefits including a Competitive Employer Pension Scheme and BUPA
The Opportunity:
Our client are looking for a 1st / 2nd Line Support Technician to join and become a valued team member who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone email and in person within the EPoS environment.
As a 2nd Line Support Technician you will communicate with customers effectively supporting their IT issues within the EPoS environment and escalate issues when required.
Skills and Experience:
- Over 1 year of experience in an IT Support Technician role desirable
- Strong customer service experience
- Ability to meet deadlines and work within a team.
- Understanding of EPoS systems desirable
- Understanding of Servers TCP/IP or experience using VNC all desirable
Role and Responsibilities:
- Provide 1st/ 2nd Line technical support
- Manage work queues and prioritise calls re-assigning work where and when necessary to ensure compliance with SLAs
- Install upgrade support and troubleshoot in-house EPoS Application
- Experience of SQL Server and windows server
- Install upgrade support and troubleshoot in house back-office application
- Diagnose and quickly resolve a wide range of EPoS Windows and networking problems to help minimize downtime
- Troubleshooting network connectivity in a LAN/WAN environment
Applications:
To learn more about our established client and this role working as a 1st / 2nd Line Support Technician in Portsmouth please send through a copy of your latest CV and/or share your online business profile () or please call and speak with John Noonan here at ISR Recruitment on
Please contact John Noonan here at ISR Recruitment to learn more about our client working at the forefront IT service and solutions based in the Portsmouth area
Required Experience:
IC
Key Skills
- IT Sales and Marketing
- Instrument Maintenance
- IT Service Management
- Insurance
- Chemical
