Partner Success Manager

About AvePoint:

Beyond Secure. AvePoint is the global leader in data security governance and resilience going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25000 customers worldwide rely on the AvePoint Confidence Platform to prepare secure and optimize their critical data across Microsoft Google Salesforce and other collaboration environments. AvePoints global channel partner program includes approximately 5000 managed service providers value-added resellers and systems integrators with our solutions available in more than 100 cloud marketplaces. To learn more visit.

At AvePoint we are committed to investing in our people. Agility passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career make an impact and own (y)our future. Unleash the power of you!

About the role:

ThePartner Success Manager (MSP)is responsible fordriving adoption retention and growth across AvePoints Managed Service Provider (MSP) partner ecosystem.

This role mirrors a Customer Successposition butoperates at thepartner level-ensuring our MSP partners achieve measurable success with AvePoints solutions remain highly engaged and are supported to grow their own managed service offerings built on AvePoint technology.

The Partner Success Manager acts as the partners internal advocate within AvePoint coordinating across teams to deliver a premium partner experience ensuretimelyresolution of challenges and surface opportunities for further adoption and cross-sell.

Key Responsibilities:

Partner Success & Retention

• Develop and execute partner success plans focused on onboarding adoption satisfaction andretentionoutcomes.

• Monitor health and utilisation of AvePoint solutions across partner portfolios toidentifyrisks and opportunities.

• Lead regular business reviews (EBRs) to evaluate performance align on goals andidentifyareas for improvement.

Relationship Management & Advocacy

• Act as the trusted advisor and internal advocate for MSP partners.

• Build andmaintainstrong relationships with key stakeholders including partner executives technical leads and delivery teams.

• Represent the voice of the partner internally ensuring feedback and insights inform AvePoints product program and operational priorities.

Enablement & Engagement

• Coordinate partner enablement activities to accelerate capability and time-to-value.

• Keep partners informed on new product developments features and best practices.

• Drive participation in enablement programs webinars and events that strengthen partner engagement.

Expansion & Cross-Sell Identification

• Identifyand qualify opportunities for cross-sell and upsell within existing partner portfolios.

• Collaborate with Partner Development Managers and Solution Engineers to develop strategies for growth and adoption expansion.

Operational Excellence

• Maintainaccuraterecords of partner engagement and health metrics.

• Ensure partners see continuous value in AvePoint to reduce churn risk.

• Contribute insights and recommendations to improve partner programs processes and overall experience.

Education and Experience

Essential

• Minimum 3 years experience inPartner SuccessCustomer SuccessTechnical Account Management or related role intheSaaSorMSPspace.

• Strong technical understanding of theMicrosoft Cloud ecosystem(Microsoft 365 Azure Teams SharePoint etc.) and how MSPs build services around it.

• Demonstrated ability to engage business stakeholders in consultative conversations around operational efficiency productivity and strategic outcomes linking technology adoption to measurable business impact.

• Proven ability to build and manage partner relationships that drive measurable outcomes.

• Excellent communication interpersonal and organisational skills.

• Ability to quickly learn and translate technical concepts for business audiences.

• A hands-on problem solverwhoshappy to roll up their sleeves to help partners onboard AvePoint solutions and reach their goals while knowing when to bring in the right people like the Support team to get the job done.

Desirable

• Experience within the Microsoft Partner ecosystem or similar SaaS partner programs.

• Exposure to data protection backup governance or information management solutions.

• Bachelors degree in a relevant discipline (preferred but not essential).

Benefits we offer:

• Competitive market-based compensation

• Career progression and internal mobility opportunities across our global footprint in North America EMEA and APAC

• Work life balance through hybrid working model of 3 days a week in office

• Generous PTO allowance incl. specific AvePoint Holidays (Birthday Day Family Day Holiday Half Day Community Outreach Half Day!)

• Private Health Insurance

• Mobile Phone Plan Reimbursement

• Tuition Reimbursement

• Dedication Awards

• Employee Referral Program

• ...and much more!

AvePoint is proud to employ talent from many different backgrounds experiences and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire communicate and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Please note that all applications will be reviewed January 2026

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Required Experience:

Manager