Description
CONTINUOUSUNTIL FILLED
There are two (2) available positions.
This is a sensitive governmentposition.
***********************************************
Please review theGBI Employment Disqualifiersbefore applying for this position. Employment for the selected candidate(s) is contingent upon the successful completion of a GBI background investigation including criminal credit and drivers history checks polygraph examination fingerprinting and drug screening.*********************************************
Job Duties
JOB SUMMARY:
Under supervision installs configures and supports a local area network wide area network internet system computers desktops and/or mobile devices. Performs necessary maintenance to support network availability.
DUTIES AND RESPONSIBILITIES:
- Install configure maintain and troubleshoot Windows Server.
- Perform daily system monitoring log review and performance tuning.
- Handle Tier-2 end-user support tickets including:
- Advanced troubleshooting of Windows desktop issues
- Office 365 / Microsoft 365 administration
- VPN remote access and connectivity problems
- Printer file/share permissions and application access problems.
- Manage Active Directory users groups OUs and basic Group Policy Objects.
- Provision resize and troubleshoot virtual machines (Hyper-V).
- Apply security patches and updates to servers and critical workstations.
- Execute and verify backups; assist with basic restores.
- Assist with cloud administration tasks in Azure and/or AWS.
- Create and update documentation (knowledge base articles runbooks network diagrams).
- Collaborate on small to medium infrastructure projects (server migrations VOIP phones etc.).
ESSENTIAL JOB FUNCTIONS:
- Requires on-call rotation (typically 1 week every 68 weeks with senior backup).
- Occasional after-hours work and weekend required.
- Mainly sedentary work. May necessitate extended sitting at a computer.
- Must be proficient with the use of a computer.
- Occasional requirements forkneeling walking reaching bending stooping stretching twisting and lifting up to 25-50 lbs. (sometimes more)for equipment/hardware/servers.
- Fast repeated movements of fingers hands wrists.
- This position may require some travel and operating a state vehicle.
- Onsite/Off premises/In-person office work in a setting which includesshared office space with other employees.
- Direct customer-facing troubleshooting.
NOTE: This position may require some travel and operating a state vehicle. A valid Georgia drivers license is required.
Qualifications
MINIMUM QUALIFICATIONS:
Associates degree in IT or Computer Science
OR
Two or more years of equivalent experience in the information technology field which includes hands-on experience with Windows Server; Tier-2 desktop/server troubleshooting skills; Active Directory and Group Policy knowledge; Experience with Microsoft 365 administration and troubleshooting; and knowledge of virtualization (Hyper-V).
PREFERRED QUALIFICATIONS:
In addition to the minimum qualifications preference will be given to applicants with two (2) or more of the following:
- Bachelors degree in IT Computer Science.
- 3 years of equivalent experience.
- Certifications (any of the following are a big plus):
- CompTIA Server Network Security
- Microsoft: Modern Desktop Administrator Azure Administrator (AZ-104) MS-102
- Experience with ticketing systems such as ServiceNow OR ServiceDesk.
- Basic AWS or Azure administration experience.
- Basic scripting ability.
VACANCY OPEN TO ALL QUALIFIED APPLICANTS.
Supplemental Information
The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified.
- Due to the volume of applications we receive we are unable to provide information on application status by phone or by e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
- The GBI follows the Federal statute regarding illegal drug use and is a drug-free workplace. Although some states have legalized recreational drug use applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.
- Applicants must present a professional image during all phases of the GBI hiring process to include when interviewing either in-person or virtually.The attire and appearance of applicants interviewing must be what is generally accepted as both professional and appropriate for a business work environment.
- Foreign Education:Applicants who have completed part or all of their education outside the U.S. must have their foreign education evaluated by an accredited organization to ensure that the foreign education is equivalent to education received in accredited educational institutions in the evaluation must be a course-by-course evaluation that includes each completed course/subject and the U.S. credit equivalent.Applicants must submit (2) copies of the credential evaluations to the address noted above by the deadline.For a listing of services that can perform this evaluation see the National Association of Credential Evaluation Services website at GBI is internationally accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and the National Association of Medical Examiners (NAME).
- Due to budget constraints the GBI is unable to sponsor or take over sponsorship of an employment visa.
- Please contact GBI Office of Human Resources at or if reasonable accommodation is needed in the application and/or interview process.
THE GBI IS AN EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Unclear Seniority
DescriptionCONTINUOUSUNTIL FILLEDThere are two (2) available positions.This is a sensitive governmentposition.***********************************************Please review theGBI Employment Disqualifiersbefore applying for this position. Employment for the selected candidate(s) is contingent upon the...
Description
CONTINUOUSUNTIL FILLED
There are two (2) available positions.
This is a sensitive governmentposition.
***********************************************
Please review theGBI Employment Disqualifiersbefore applying for this position. Employment for the selected candidate(s) is contingent upon the successful completion of a GBI background investigation including criminal credit and drivers history checks polygraph examination fingerprinting and drug screening.*********************************************
Job Duties
JOB SUMMARY:
Under supervision installs configures and supports a local area network wide area network internet system computers desktops and/or mobile devices. Performs necessary maintenance to support network availability.
DUTIES AND RESPONSIBILITIES:
- Install configure maintain and troubleshoot Windows Server.
- Perform daily system monitoring log review and performance tuning.
- Handle Tier-2 end-user support tickets including:
- Advanced troubleshooting of Windows desktop issues
- Office 365 / Microsoft 365 administration
- VPN remote access and connectivity problems
- Printer file/share permissions and application access problems.
- Manage Active Directory users groups OUs and basic Group Policy Objects.
- Provision resize and troubleshoot virtual machines (Hyper-V).
- Apply security patches and updates to servers and critical workstations.
- Execute and verify backups; assist with basic restores.
- Assist with cloud administration tasks in Azure and/or AWS.
- Create and update documentation (knowledge base articles runbooks network diagrams).
- Collaborate on small to medium infrastructure projects (server migrations VOIP phones etc.).
ESSENTIAL JOB FUNCTIONS:
- Requires on-call rotation (typically 1 week every 68 weeks with senior backup).
- Occasional after-hours work and weekend required.
- Mainly sedentary work. May necessitate extended sitting at a computer.
- Must be proficient with the use of a computer.
- Occasional requirements forkneeling walking reaching bending stooping stretching twisting and lifting up to 25-50 lbs. (sometimes more)for equipment/hardware/servers.
- Fast repeated movements of fingers hands wrists.
- This position may require some travel and operating a state vehicle.
- Onsite/Off premises/In-person office work in a setting which includesshared office space with other employees.
- Direct customer-facing troubleshooting.
NOTE: This position may require some travel and operating a state vehicle. A valid Georgia drivers license is required.
Qualifications
MINIMUM QUALIFICATIONS:
Associates degree in IT or Computer Science
OR
Two or more years of equivalent experience in the information technology field which includes hands-on experience with Windows Server; Tier-2 desktop/server troubleshooting skills; Active Directory and Group Policy knowledge; Experience with Microsoft 365 administration and troubleshooting; and knowledge of virtualization (Hyper-V).
PREFERRED QUALIFICATIONS:
In addition to the minimum qualifications preference will be given to applicants with two (2) or more of the following:
- Bachelors degree in IT Computer Science.
- 3 years of equivalent experience.
- Certifications (any of the following are a big plus):
- CompTIA Server Network Security
- Microsoft: Modern Desktop Administrator Azure Administrator (AZ-104) MS-102
- Experience with ticketing systems such as ServiceNow OR ServiceDesk.
- Basic AWS or Azure administration experience.
- Basic scripting ability.
VACANCY OPEN TO ALL QUALIFIED APPLICANTS.
Supplemental Information
The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified.
- Due to the volume of applications we receive we are unable to provide information on application status by phone or by e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
- The GBI follows the Federal statute regarding illegal drug use and is a drug-free workplace. Although some states have legalized recreational drug use applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.
- Applicants must present a professional image during all phases of the GBI hiring process to include when interviewing either in-person or virtually.The attire and appearance of applicants interviewing must be what is generally accepted as both professional and appropriate for a business work environment.
- Foreign Education:Applicants who have completed part or all of their education outside the U.S. must have their foreign education evaluated by an accredited organization to ensure that the foreign education is equivalent to education received in accredited educational institutions in the evaluation must be a course-by-course evaluation that includes each completed course/subject and the U.S. credit equivalent.Applicants must submit (2) copies of the credential evaluations to the address noted above by the deadline.For a listing of services that can perform this evaluation see the National Association of Credential Evaluation Services website at GBI is internationally accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and the National Association of Medical Examiners (NAME).
- Due to budget constraints the GBI is unable to sponsor or take over sponsorship of an employment visa.
- Please contact GBI Office of Human Resources at or if reasonable accommodation is needed in the application and/or interview process.
THE GBI IS AN EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Unclear Seniority
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