Account Services Representative (Hybrid)

Englewood, CO - USA

Hourly Salary: $ 24 - 30

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Hybrid

Work Flexibility: Hybrid

On Site Location: 53 Bancker St Englewood NJ

Shift: Monday Friday 8:00 AM 4:30 PM mandatory OT as needed

What you will do-

The Account Service Representative provides customer services relating to sales sales promotions installations and communications and ensures that good customer relations are maintained and customer claims and complaints are resolved fairly effectively and in accordance with the consumer laws. The ASR develops organization-wide initiatives to proactively inform and educate customers and develops improvement plans in response to customer surveys. Additional responsibilities may require you to:

Be responsible for all Purchase Orders (Bill Only Ship and Bills GHX and other future EDI platforms) to include entry accuracy as the front line for data entry; provide proactive updates on order status to accelerate billing process

Build relationships with hospital billing specialists and Sales Representatives and support surgery product usage questions to accelerate billing process; support requested product/case information; aid representatives with data entry into RepSuite/WebOps system as needed

Check and validate accuracy of incoming surgery product usage cases; support Sales Representatives in case of product usage discrepancies and product usage pricing

Utilize appropriate platforms to replenish surgery product usage cases; validate the ship to and replenishment locations of orders with sales and operations partners

Verify accuracy of lot code reservations as needed and support actions needed for resolution and reservation

Support Sales Department by providing answers to questions generated by telephone e-mails and fax; research responses with sales

Provide phone support for inquiries from sales and healthcare professionals; determine when Representative support requires escalation based on complexity of request and priority level of up with hospital to collect purchase orders and clarify discrepancies

Maintain records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken

What you need-

Required -

High school diploma or equivalent
2 years of relevant experience

Preferred -

Associate or bachelors degree
Salesforce SAP Webops

$24.10 - $30.34 per hour plus bonus eligible minimum and maximum may vary based on location. Individual pay is based on skills experience and other relevant factors.

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Unclear Seniority

Work Flexibility: HybridWork Flexibility: HybridOn Site Location: 53 Bancker St Englewood NJShift: Monday Friday 8:00 AM 4:30 PM mandatory OT as neededWhat you will do-The Account Service Representative provides customer services relating to sales sales promotions installations and communications ...

Work Flexibility: Hybrid

Work Flexibility: Hybrid

On Site Location: 53 Bancker St Englewood NJ

Shift: Monday Friday 8:00 AM 4:30 PM mandatory OT as needed

What you will do-

Be responsible for all Purchase Orders (Bill Only Ship and Bills GHX and other future EDI platforms) to include entry accuracy as the front line for data entry; provide proactive updates on order status to accelerate billing process

Build relationships with hospital billing specialists and Sales Representatives and support surgery product usage questions to accelerate billing process; support requested product/case information; aid representatives with data entry into RepSuite/WebOps system as needed

Check and validate accuracy of incoming surgery product usage cases; support Sales Representatives in case of product usage discrepancies and product usage pricing

Utilize appropriate platforms to replenish surgery product usage cases; validate the ship to and replenishment locations of orders with sales and operations partners

Verify accuracy of lot code reservations as needed and support actions needed for resolution and reservation

Support Sales Department by providing answers to questions generated by telephone e-mails and fax; research responses with sales

Provide phone support for inquiries from sales and healthcare professionals; determine when Representative support requires escalation based on complexity of request and priority level of up with hospital to collect purchase orders and clarify discrepancies

Maintain records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken

What you need-

Required -

High school diploma or equivalent
2 years of relevant experience

Preferred -

Associate or bachelors degree
Salesforce SAP Webops

$24.10 - $30.34 per hour plus bonus eligible minimum and maximum may vary based on location. Individual pay is based on skills experience and other relevant factors.

Travel Percentage: 0%

Required Experience:

Unclear Seniority

Key Skills

Business Development
Sales Experience
B2B Sales
Time Management
Customer Service
Communication skills
Cold Calling
Math
Retail Sales
Account Management
Outside Sales
Relationship Management

Apply Now

About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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