Counselor, Financial, Billing and Enrollment Center

Job Title:

Counselor Financial Billing and Enrollment Center

Kent Campus - Kent OH

Salary:

$42357

Basic Function:

To provide customer service in a comprehensive student service unit that provides integrated cross-functional service in the areas of registration/enrollment student records billing and payments student accounts financial aid and scholarships and student financial counseling to all University constituents including students (prospective current former and alumni) parents/families staff faculty and other campus community members. Reports to Manager Financial Billing and Enrollment (FBE) Center.

Additional Basic Function if applicable:

Examples of Duties:

Duties/essential functions may include but not be limited to the following:

Provide start-to-finish student services using judgment and discretion in both simple and complex issues involving minimal supervisory guidance.

Deliver a holistic counseling experience related to course enrollment information academic records financial aid billing and payment with a continuous focus on academic success and degree progress financial wellness student retention and graduation rates.

Investigate problem-solve and resolve questions and issues from students (current former and alumni) and parents/families related to financial aid registration student accounts and financial wellness.

Assist students/families with navigation of the University student portal mobile ap. and/or FBE Center website for purposes related to registration/enrollment student records student accounts and financial aid.

Provide referrals to other university offices/partners as needed.

Provide FBE Center related presentations to students and parents/families. Host and present financial wellness workshops; and participate in new student orientation.

Coordinate with third party vendors to resolve escalated student account issues.

Participate in streamlining processes to improve the student experience.

Work with third party governmental agencies for enrollment status verifications.

Supervise student employees.

Ensure the security and confidentiality of all student record information and submitted documentation to comply with Federal Educational Rights and Privacy Act (FERPA).

Work closely with Scholarships and Financial Aid Registrar and Bursar Offices to ensure accuracy of information.

Develop and maintain a culture that supports student success and the mission of integrated enrollment services.

Assist with special projects.

Perform related duties as assigned.

Additional Examples of Duties if applicable:

Minimum Qualifications:

Bachelors degree and one year experience within a financial aid registrar or bursar office OR a combination of education and experience equivalent to five years of related experience in financial aid registrationstudent accounts or other financial related experience (billing accounting etc.).

License/Certification:

Not applicable.

Knowledge Of:

Higher education organizational structure

Financial aid registration and/or student billing *

Customer relation management (CRM) systems *

Student information systems *

Microsoft Office Suite

Family Educational Rights and Privacy Act (FERPA)

Skill In:

Development and delivery of engaging presentations

Written/verbal and interpersonal communication *

Building and motivating productive and enthusiastic teams to fulfill the mission of the organization *

Problem-solving / problem resolution

Ability To:

Provide exemplary customer service *

Communicate complex concepts clearly and concisely (via various methods of communication; in-person phone email instant messaging chat) *

Demonstrate leadership and direction

Adapt to new technology software and procedures as required *

Plan and direct work activities to manage time effectively and set priorities

Exercise discretion in distributing and receiving information of a confidential and sensitive nature

Communicate effectively with the University community

Multi-task while managing multiple projects and assignments *

Learn and utilize technology built within the KSU systems to access student account information and provide assistance

Work varied hours to include evenings and weekends during peak periods

Preferred Qualifications if applicable:

Assessments:

Asterisk (*) indicates knowledge skills abilities which may require assessments. Assessments could take the form of interview questions a request to provide work samples or a written or practical test to assess job related competencies.

Working Conditions / Physical Requirements:

None

Working Schedule:

Monday - Friday 8AM - 5PM or otherwise discussed with your supervisor.

Additional Information:

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

For official job descriptions visit State University is a Smoke-Free Tobacco-Free University effective July 1 2017. Smoking and tobacco use are not permitted on any of Kent States campuses or other locations and properties that are owned operated or leased by Kent State both domestic and international. For additional details visit intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties job hours and responsibilities.