Perform warranty analysis for assigned customer return parts as per internal guideline and identify the root cause for the failure
Responsible for preparing the analysis reports in DACHS and 8D report in SAP system
Responsible for closure of the complaints in SAP with all necessary documents and approval
Co-ordinate with CFTs to identify the root cause and support for process improvement
Responsible for seting up the warranty test setup for new projects/products
Responsible for performing PHA (Part Handling Analysis) at customer location
Responsible for joint investigation at customer location/Dealer location to identify/simulate the failure
Qualifications :
BE (EEE / E&C) with 2-3 years of experience. EV knowledge is preferable.
Additional Information :
Technical
-Should have knowledge on Automotive electronic components & very good understanding on schematics
- Should have good knowledge on testers and other PCB board level analysis tools
- Should have knowledge on 8D systematics & Knowledge on DOE
- Should have basic knowledge of different vehicle systems
- Preferable to have good knowledge on Electric Vehicles and systems (2W3W & 4W)
Behavioral
- Responds promptly to customer requests;is easy to reach and work with during work hours
- Proactively incorporates user/ customer feedback to improve deliverables
- Regularly interacts with the customer at appropriate levels
-Monitors and ensures prompt response to customer concerns
-Demonstrates basic functional knowledge and applies it skilfully
-Breaks problems into component parts and identifies basic causal links
-Uses ways of working and lessons learned from other functional areas
- Works effectively with others and openly shares expertise and resources to
deliver results
- Displays openness to confrontation and difficult conversations
- Convincingly presents own ideas and concepts to different target audiences
- Listens actively in order to understand other peoples perspectives
-Is receptive to others inputs and constructively provides feedback to peers
and superiors
-Understands individual objectives and pushes self to achieve and go beyond
defined targets
Remote Work :
No
Employment Type :
Full-time
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more