Hotel Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
What You Will Be Doing:
- Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Golf Spa & Health Club Food & Beverage and Culinary)
- Lead by example Ensuring delivery of a consistently exceptional luxury guest experience across all areas of the hotel in line with Fairmont brand standards
- Analyse guest feedback trends and satisfaction metrics implementing corrective actions and continuous improvement initiatives
- Support the General Manager in the overall management and strategic direction of the hotel.
- Oversee day-to-day operations of the Resort including Food & Beverage Culinary and Rooms Division.
- Ensure the hotel team delivers Fairmonts service promise and the highest level of brand standards turning guest moments into memorable experiences.
- Maintain constant awareness of all ongoing activities throughout the entire operation.
- Drive quality across the resort and inspire the team to create extraordinary guest experiences.
- Demonstrate commitment to service excellence through effective implementation and delivery of Fairmont Hotels & Resorts standards at all times.
- Assume the responsibilities of the General Manager in their absence.
- Guarantee through effective supervision that all services offered are always available and carried out efficiently.
- Ensure the team is fully aware of operating standards and mystery audit criteria conducting spot checks and audits to ensure targets are met.
- Verify daily that all standards and procedures are adhered to.
- Monitor staff rotas to ensure effective coverage of outlets with payroll in line with budget.
- Support Heads of Department (HODs) in managing talent within their departments ensuring correct standards and methods of service are maintained.
- Maintain good working relationships with EXCOM members third parties and Accor Hotel Services.
- Oversee hotel ownership membership and local community relations.
- Develop and update strategies and key objectives to enhance F&B outlet performance and standards involving HODs in strategy and concept development.
- Meet regularly with outlet managers and other HODs to review departmental operations ensuring smooth coordination and communication.
- Ensure each department meets its quantitative and qualitative targets.
Qualifications :
What you will need to do this role:
- Strong leadership capability with the ability to inspire motivate and develop high-performing teams.
- Excellent operational knowledge with strong commercial and financial acumen.
- Bachelors Degree from a reputable hospitality school preferred or equivalent experience.
- 5 years operational management experience with a strong Rooms and/or Food & Beverage background or at least 2 years in a similar senior operational role.
- Strong understanding of hotel operations business acumen and luxury service delivery.
- Excellent written and spoken English; additional local language skills are desirable.
- Strong working knowledge of Microsoft Excel Word and PowerPoint.
- Demonstrated leadership competencies including communication coaching and team development.
- Well-presented and professionally groomed at all times.
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
What is in it for you
- Exclusive Discounts:
- Fairmont Cheshire The Mere Spa and Golf discount
- Fairmont Raffles and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- GM Vehicles
- Management Experience
- Profit & Loss
- Revenue Management
- Hotel Management
- Operations Management
- Budgeting
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
