Senior Employer Onboarding Specialist

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

We are seeking aSenior Employer Onboarding Specialist to join our Pension Solutions team.This roleplays a vital role on the Pension Solutions team focusing on onboarding small employers while serving as the primary point of contact for documentation coordination procedures and customer service to ensuretimelyand seamless processes.You will also support the application and approval process for these employers as well as handle onboarding in more complex or sensitive situations.

As a customer service and client relations expert with a passion for helping people you will respond to employer queries promptly whilefacilitatingsmooth document management. Success is measured by high employer customer satisfaction.

As the Newest Member of our TeamYoull:

Developmaintainand follow documented procedures and related checkliststo onboardemployersin order tofacilitatea streamlined onboarding process with high customer satisfaction and meeting the established service standards.

Conduct basic needs analysis within the guidelines of offerings on which approach is.

Coordinate information management activities related to the completion of the standard internal governance documents within target timelines and to ensure a seamless process from all stakeholders perspectives.

Interact with the employer affinitypartnerand internal departments to ensure documentation completion and meeting deadlines with a high customer satisfaction rating.

Anticipate and mitigate delays related to documentation collection.

Respond to all queries received by the employer by providing relevantaccurateandtimelyinformation.

Complete due diligence on prospective employers including credit checks average age of members etc. anddetermineif results require management involvement.

Services the employer and/or affinity partner as the main point of contact by responding to and coordinating any information requests.

Work with Plan staff from various teams to resolve onboarding related issues.

Identifyopportunities to improve processes.

Act as a front-line service provider as responding to inquiries from various stakeholders (i.e. members employers third parties) by providing relevantaccurateandtimelyinformation via telephone and email.

To Succeed You Bring:

2to5 years of experience in the pension finance or customer service industry; strong preference for candidates with knowledge of pension terminology and the ability to understand employer/client needs related toonboarding.

A University degree College diploma or equivalent combination of training and professional experience.

Strongproficiencyin the MS Office suite with the ability to review and interpret complex internal documents thoroughly.

Sound judgment to make decisions based on situational data and escalate issues outside standard frameworks.

Exceptional attention to detail and time management skills to deliver multiple concurrent onboarding projects successfully.

Proficiencyin French is considered a significant asset.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.
A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.
Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.

Required Experience:

Senior IC

At CAAT were passionate about what we do. And it shows!Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in...