Public Sector Sales Support Specialist

Durham - UK

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Public Sector Sales Support Specialist (37 hours per week Permanent)

Location: Hybrid working with Durham or Peterborough as base

Salary: Starting at 25733 plus a discretionary bonus potential of up to 8% of annual salary

Job Level: D

Reporting to: Public Sector Growth & Retention Manager

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300000 customers across the UK to benefit from the non-household water market. Were dedicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021 reclaim the title in 2023. Most recently we celebrate the win again in 2025 where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do making a positive difference to the environment and society.

The culture at Wave is like nowhere else. Were committed to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish. Our people are at the centre of everything we do. Joining us means youd be part of a team of over 300 people working flexibly across two UK based offices. Youll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHATS IN IT FOR YOU

Wealth

Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% from Wave
Bonus potential
Perkbox membership with a vast range of perks - high street savings (fashion retailers supermarkets and restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes
Income protection scheme
Personal accident insurance
4x salary life assurance
Free onsite parking

Time off

24 days holiday rising to 26 (plus bank holidays)
A day off for your birthday
Half a day on Christmas Eve and New Years Eve
The option to buy holidays
1 day paid volunteering

Wellbeing

Hybrid/Flexible working
Healthcare cashback and treatment scheme
Cycle to work scheme
Annual conference and Christmas party
24/7 Employee Assistance Programme
Free flu shots

Family Friendly

Enhanced maternity and paternity pay
Enhanced shared parental and adoption leave
We care about you as an employee and have a range of resources available to both you and your family

THE ROLE IN A NUTSHELL

The Public Sector Sales Support Specialist role is about supporting the growth and retention of Public Sector customers by assisting with new business development and customer management activities. Its an entry-level position into a sales career offering training and exposure. The role combines sales support customer service and administrative responsibilities with a strong focus on learning public procurement sales strategy negotiation and stakeholder management for future progression.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE

Coordinate with internal teams: Work with the Marketing team to assist in campaign data the Onboarding team to promote a right first-time approach for our customer journey and the Pricing team for quotes.
Generate reports: Update dashboards identify customer renewals track KPIs and highlight any discrepancies.
Process improvements: Identify inefficiencies in sales processes and suggest improvements.
Participate in coaching or training sessions for personal development.

WHAT DO WE NEED FROM YOU

Organisation skills: Ability to manage multiple tasks deadlines and work streams effectively
Strong listening and questioning skills for customer interactions and internal coordination
Comfortable with CRM systems Office Suite and learning new systems
Professional and flexible approach
Reliable and trustworthy
Results-driven and proactive
Team player with initiative and innovation
Openness to training feedback and continuous development

Please refer to the essential criteria in thejob description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people we would love to hear from you.

BE YOURSELF OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause neurodiversity or any other reason please do let us know by contacting.

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on Monday 05th January 2026

Interviews are planned from week commencing 19th January 2026

Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.

Required Experience:

Public Sector Sales Support Specialist (37 hours per week Permanent)Location: Hybrid working with Durham or Peterborough as baseSalary: Starting at 25733 plus a discretionary bonus potential of up to 8% of annual salaryJob Level: DReporting to: Public Sector Growth & Retention ManagerWe want our peo...