Information Technology Technical Support Supervisor

Los Angeles, CA - USA

Yearly Salary: $ 95415 - 128582

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Position/Program Information

EXAM NUMBER

C2548C

FILING PERIOD

We will be accepting online applications from Tuesday December 23 2025 at 8:00 a.m. Pacific Time (PT) until Tuesday December:00 PM (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday December 30 2025 to be accepted.

TYPE OF RECRUITMENT

We welcome applications from anyone.

Why work for us

With more than 10 million residents Los Angeles County has the largest population of any county in the nation! As the largest employer in Southern California with more than 42 diverse departments and over 2300 different job descriptions Los Angeles County offers a lifetime of opportunities and careers. We are Los Angeles County Public Works the largest municipal public works agency in the nation. With more than 4000 employees Los Angeles County Public Works offers over 500 different types of career opportunities that promote professional and personal growth as well as a rewarding and exciting work environment!

For more information about the outstanding benefits offered by Los Angeles County please visit us here: you have questions about working for LA County including current open recruitments tips on crafting a resume or acing an interview career planning or any other general information please visit our website at: EXPERIENCE WILL NOT BE ACCEPTED FOR THIS EXAMINATION.

WITHHOLD INFORMATION:
No withhold will be allowed. Required experience must be fully met by the last day of filing and clearly indicated on the application.

Essential Job Functions

Supervises technical support staff (e.g. Information Technology Technical Support Analysts).
Provides technical and system access support and troubleshooting.
Safeguards IT-related equipment and accessories.
Collaborates with a variety of individuals (e.g. customers departmental managers section staff vendors developers system administrators other government agencies etc.).
Prepares a variety of documentsand presentations (e.g. project schedules progress reports system requirement documents migration plans technical instructions reports emails surveys etc.).
Provides orientation and/or technical training to various stakeholders (e.g. customers technical staff vendors and management)
Coordinates helpdesk-related projects (e.g. migrations deployments).

Requirements

REQUIREMENTS TO QUALIFY:

Option I: Three (3) years of experience installing configuring testing troubleshooting and repairing client computing devices or software in a centralized Information Technology organization*; one (1) year of which must have been in a highly responsible capacity at the level of Los Angeles Countys class of Senior IT Technical Support Analyst**

Option II: Four (4) years of experience installing configuring testing troubleshooting and repairing client computing devices or software in a help desk/desktop support role with a minimum of two (2) years as a senior or lead*** working in an enterprise corporate environment****.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class 2 Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending stooping or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENT INFORMATION:
*Centralized IT organization is defined in the County of Los Angeles as that which is responsible under the direction or guidance of the Chief Information Technology official (or at the Sheriffs Department the coordinated executive command structure) for the department or major organization unit for providing comprehensive IT services including analysis design acquisition and/or development implementation maintenance or support of information systems; and in which the work performed is in direct relationships to the IT requirements and initiatives of the department or major organization unit.

**Experience at the level ofSenior IT Technical Support Analyst is defined as: Under direction provides comprehensive/complex technical support services in information technology including installation configuration testing troubleshooting and repair of hardware software networking and applications; may lead other IT support staff.

You may still qualify even if your job title isnt exactly the same as the ones listed. What matters is that your experience is at a similar level meaning your job involves similar responsibilities requires comparable skills and knowledge and takes place within a similar organizational structure. Please provide a clear explanation of your experience to demonstrate that it is at the appropriate level.

*** Experience as a Senior or Lead refers to roles in which an individual does not perform formal supervisory responsibilities such as performance evaluations and hiring but may provide guidance to other staff on work functions and provide feedback/initial review of work products

****An enterprise corporate environment is defined as an organization that has at least 300 employees and delivers multiple operational programs or service lines spanning more than one functional or business area.

Additional Information

EXAMINATION CONTENT:

This examination will consist ofTWO (2) parts:

Part I: Multiple choice and/or simulation assessment(s) weighted at70% assessing:

Management Potential
Working to High Quality Standards
Responsibility
Achievement
Willingness to Learn
Accepting Others
Showing Courtesy
Working Relationships
Analyzing Information
Learning Quickly
Compliance with Rules and Regulations
Adapting to Change
Controlling Emotions
Working Energetically
Deductive Reasoning

MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Part II: An evaluation of Training and Experience weighted at30% assessing:

Professional/Technical Knowledge of desktop/workstation system principles concepts and configurations
Professional/Technical Knowledge of technical information technology troubleshooting methods
Customer Service

Applicants must meet the Minimum Requirements and achieve 70% or higher on the combined score of Parts I and II in order to be placed on the eligible list.

TRANSFER OF TEST COMPONENTS:

If you have taken identical components recently for other exams your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams and your responses could be transferred to that exam.

TEST PREPARATION:

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test we recommend reviewing all related materials that seem necessary.

Various information can be found on our website at The section dedicated to test preparation is Employment Test Assistance.
Online practice tests are available at ACCOMMODATION:

Position/Program InformationEXAM NUMBERC2548CFILING PERIODWe will be accepting online applications from Tuesday December 23 2025 at 8:00 a.m. Pacific Time (PT) until Tuesday December:00 PM (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday December 30 2025 to be accepted.TYPE O...