Senior ServiceNow Engineer

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Join a Challenger

Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.

Our company continues to grow and today we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.

Purpose of Job

The Senior ServiceNow Engineer will be a part of Equitable Banks ServiceNow Centre of Excellence. The primary responsibilities of this role will include designing developing and supporting ServiceNow applications workflows catalog items integrations and the platform in general.

The Senior ServiceNow Engineer is responsible for leading the design development and delivery of major ServiceNow features and modules. This role operates with some degree of autonomy owning feature-level solutions and driving technical excellence within the team.

The Senior Engineer also mentors junior engineers and administrators and works collaboratively with all team members while enforcing best practices within the platform. The incumbent will also collaborate across teams to ensure robust scalable and maintainable ServiceNow solutions that align with business needs and regulatory requirements.

Your Role:

Feature Ownership & Delivery
Lead the design development and implementation of complex ServiceNow features modules and integrations.
Own feature delivery from requirements gathering through deployment ensuring quality and reliability.
Collaborate with business stakeholders project managers and implementation partners to translate business needs into technical solutions.
Technical Expertise & Best Practices
Serve as a subject matter expert in ServiceNow development configuration and integration.
Enforce coding standards design patterns and best practices within the team.
Conduct code reviews and provide technical guidance to peers and junior engineers.
Mentorship & Collaboration
Mentor and support the development of junior engineers and administrators fostering a culture of learning and continuous improvement.
Collaborate with cross-functional teams including system administrators business analysts and external vendors to deliver integrated solutions.
Participate in requirement gathering sessions and clarify technical risks and impacts.
Operational Excellence
Support release management including application rollouts and upgrades.
Monitor and troubleshoot production issues ensuring timely resolution and communication with business units.
Prepare clear technical documentation for system designs configurations and user guides.
Continuous Improvement
Stay current with ServiceNow platform updates industry trends and emerging technologies.
Proactively identify opportunities to improve system performance reliability and maintainability.
Configuration Management
Support initiatives involving Service Mapping and CMDB/CSDM contributing to configuration management and service modeling efforts as needed.
Assist with the implementation or optimization of ServiceNow modules related to IT operations and service management leveraging knowledge of Service Mapping and CSDM principles when required.
Assist with the configuration management and day-to-day operations of the platform.

Lets Talk About You!

At least 4 years experience as a ServiceNow Developer with demonstrated progression in scope and impact.
Bachelors degree in Computer Science or equivalent experience.
Experience with Service Mapping and CMDB/CSDM is an asset; ability to contribute to related projects when required.
Proficiency in JavaScript HTML CSS REST/SOAP web services XML JSON and database concepts.
Preferred certifications: Certified Application Developer (CAD) Certified Implementation Specialist (CIS) or equivalent.
Strong analytical problem-solving and debugging skills.
Excellent verbal and written communication skills.
Proven ability to mentor and collaborate in a fast-paced team-oriented environment.
Commitment to high-quality precise work and continuous learning.

What we offer For full-time permanent roles

Competitive discretionary bonus

Market leading RRSP match program

Medical dental vision life and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Annual professional development allowance and a comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We cant wait to get to know you!

Required Experience:

Senior IC

Join a ChallengerBeing a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate abo...