The Supplier Quality Manager is responsible for ensuring suppliers meet World Courier quality standards and compliance requirements while driving continuous improvement in supplier performance. This role involves developing and maintaining supplier quality programs conducting audits and managing supplier relationships to ensure the delivery of high-quality materials and services. The Supplier Quality Manager collaborates across departments to align supplier performance with organizational goals and regulatory standards.

Primary Duties and Responsibilities:

Supplier Quality Program Development

• Develop and implement supplier quality management policies procedures and standards.

• Partner with global QA to establish and maintain supplier qualification and approval processes.

• Define key performance indicators (KPIs) to monitor supplier quality and performance.

Supplier Audits and Assessments

• Conduct regular supplier audits to ensure compliance with quality standards regulatory requirements and company specifications.

• Perform risk assessments for suppliers and identify opportunities for improvement.

• Prepare audit reports corrective actions and follow-up plans for supplier quality issues.

Supplier Relationship Management

• Build strong relationships with suppliers to foster collaboration and alignment.

• Communicate quality expectations clearly and provide feedback to suppliers on performance.

• Work closely with suppliers to implement corrective actions and resolve quality issues.

Quality Issue Resolution

• Investigate supplier-related quality issues and implement root cause analysis to prevent recurrence.

• Collaborate with internal teams to address and resolve supplier-related challenges.

• Ensure timely resolution of non-conformance reports (CAPA) and deviations.

Compliance and Regulatory Standards

• Ensure suppliers comply with industry standards regulatory requirements and certifications (e.g. TSA GDP).

• Maintain supplier quality documentation in accordance with company and regulatory standards.

• Stay updated on changing regulations and ensure supplier compliance.

Continuous Improvement Initiatives

• Drive continuous improvement efforts across the supplier base to enhance quality efficiency and cost-effectiveness.

• Partner with internal supplier management teams to reduce lead time and improve operational efficiency.

• Implement best practices for supplier quality management.

Required Qualifications:

• Bachelors degree in Engineering Quality Management Supply Chain Management or a related field.

• Minimum of 5 years of experience in supplier quality management quality assurance or a similar role.

• Strong knowledge of quality management systems (e.g. ISO 9001 GDP).

• Experience with supplier audits corrective actions and root cause analysis.

• Proficiency in quality tools and methodologies (e.g. Six Sigma Lean Manufacturing FMEA SPC).

• Knowledge of regulatory requirements such as FDA EMA or other relevant standards.

Skills and Competencies:

• Excellent analytical and problem-solving skills.

• Strong project management and organizational abilities.

• Effective communication and interpersonal skills to collaborate with suppliers and cross-functional teams.

• Ability to negotiate and influence supplier performance.

• Proficient in quality management software and tools.

Preferred Qualifications:

• Certifications such as ASQ Certified Quality Engineer (CQE) Six Sigma Green/Black Belt or similar.

• Experience in pharmaceutical medical device or highly regulated industries.

• Familiarity with ERP systems and supply chain management software.

Work Environment:

• Office-based with occasional travel to supplier facilities (estimated travel time 40%).

• Must be able to travel overseas if required.

• Requires working in cross-functional teams and engaging with suppliers globally.

• Having a high sense of dedication and collaboration to support quality departments initiatives and moving quality excellence forward.

• Detailed well-organized and able to multi-task and manage multiple projects at the same time prioritizing required actions accordingly to meet required deadlines.

• Strong drive to remain focused self-motivated and committed to completing or achieving tasks.

• Be open minded to industry/organizations change and learn/adopt new skills/knowledge/tools to drive success.

• Excellent skills in Microsoft Office (Excel Word and PowerPoint).

• Able to work independently and lead a team when required.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time