Graveyard Dispatcher

Concord, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

JOB DESCRIPTION

We are seeking a reliable experienced After-Hours Dispatcher to support operations during overnight hours. This role is responsible for fielding after-hours calls from security officers who are calling off for upcoming shifts and securing replacement coverage using established call lists post orders and department instructions.

This position plays a critical role in maintaining operational continuity and requires calm decision-making professionalism and persistenceoften under challenging circumstances. This position is in-person based in our Concord branch office.

Key Responsibilities

Receive and document after-hours call-offs from security officers
Identify and secure shift coverage using approved call lists and escalation procedures
Communicate professionally with officers and department leadership including during difficult or emotional conversations
Accurately document actions taken decisions made and outcomes for review and learning purposes
Monitor ongoing coverage needs and follow instructions independently with minimal supervision
Maintain focus and alertness throughout overnight shifts while working alone

What to Expect

This role is best suited for someone who is comfortable with overnight work can handle conflict professionally and remains composed under pressure.

Frequent calls to officers and leaders during early morning hours
Occasional frustration or pushback from individuals being contacted for coverage
Working independently with minimal immediate support
Long periods of quiet time followed by high-pressure situations requiring quick problem-solving

Required Qualifications

Proven experience working graveyard or overnight shifts
Strong emotional resilience
Background in roles such as dispatching call centers customer service claims handling or similar high-volume high-emotion environments
Excellent verbal communication and documentation skills
Strong computer proficiency (email scheduling systems databases and documentation tools)
Ability to think independently follow instructions and problem-solve without direct supervision

Preferred Qualifications

Prior dispatch or operations experience
Experience handling upset stressed or emotional individuals professionally
Ability to clearly explain and justify actions taken during a shift

Compensation and Benefits:

Competitive pay at $28.00 hourly
Employer provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas saves discount program
Premium pay for working holidays
Paid time off

About Securitas

Securitas Security Services USA Inc. is the global leader in protective services delivering specialized guarding advanced technology solutions and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust innovation and global expertise we provide tailored security solutions that combine cutting-edge technology with outstanding service.

Why Join Us:

This role is an exciting opportunity for a motivated security professional to expand their leadership experience influence client satisfaction and drive operational excellence. If you thrive in a fast-paced multi-site environment and are passionate about mentoring teams and ensuring outstanding service this is the role for you.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference depending upon the nature of the position.

MINIMUM HIRING STANDARDS:

Must be at least 18 years of age.

Must have a reliable means of communication (i.e. pager or phone).

Must have a reliable means of transportation (public or private).

Must have the legal right to work in the United States.

Must have the ability to speak read and write English.

Must have a High School Diploma or GED.

Must be willing to participate in the Companys pre-employment screening process including drug screen and background investigation.

Education/Experience: High School Diploma or G.E.D. and 2 years of related experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job as determined by the company.

Competencies (as demonstrated through experience training and/or testing):

May be required to hold and continue to meet the requirements for any applicable state county and municipal license for Security Officers.

Knowledge of security operations and procedures.

Knowledge of supervisory practices and procedures.

Ability to provide positive direction and motivate performance.

Understanding of a variety of security and safety devices and controls.

Ability to learn quickly and carry out instructions furnished in written oral or diagrammatic form.

Ability to track and maintain schedule assignments.

Ability to be an effective team member.

Ability to maintain professional composure when dealing with unusual circumstances.

Courteous telephone manner.

Ability to adapt to various sites and changes in post procedures.

Ability to write routine correspondence including logs and reports.

Good organizational skills.

Strong customer service and results orientation.

Strong interpersonal skills with the ability to interact effectively with clients at various social levels and across diverse cultures.

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

EOE/M/F/VET/DIS

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DescriptionJOB DESCRIPTIONWe are seeking a reliable experienced After-Hours Dispatcher to support operations during overnight hours. This role is responsible for fielding after-hours calls from security officers who are calling off for upcoming shifts and securing replacement coverage using establis...