Account Manager — Small & Medium Housing Associations

• Copenhagen
• Hybrid

Job Description

Position summary

GlobalConnect is looking for a proactive Account Manager to drive sales and build relationships with small and medium-sized housing associations and smaller public housing companies. This is a field-facing sales role focused on winning new customers and supporting the delivery of fiber connectivity solutions across smaller housing portfolios.

Key responsibilities

• New business & sales execution
• Proactively identify and qualify sales opportunities within small and medium housing associations.
• Manage the full sales cycle from prospecting and needs assessment through proposal negotiation and close.
• Present GlobalConnect solutions (fiber-to-the-home connectivity packages add-on services) and tailor commercial offers to smaller portfolios.
• Account management & customer success
• Maintain and grow relationships with assigned accounts to maximise adoption and renewals.
• Act as the main day-to-day contact for clients ensuring high service levels and smoothing the handover to delivery teams.
• Support upsell efforts to expand services within existing customers.
• Collaboration & internal coordination
• Work closely with Partners project managers and technical teams to ensure accurate scoping pricing and timely delivery.
• Provide clear handoffs and follow up to ensure installations and activations meet client expectations.
• Market knowledge & reporting
• Stay informed on housing association decision cycles funding mechanisms and local market dynamics affecting smaller housing associations.
• Keep CRM updated with pipeline forecast and customer activity. Report sales progress to the Sales Director.

Required experience & qualifications

• 14 years experience in B2B sales or account management; experience with housing associations public-sector customers or property owners is a strong plus.
• Some familiarity with telecom broadband connectivity or infrastructure sales preferred but not mandatory.
• Good commercial sense and experience preparing proposals and negotiating contracts for SMEs.
• Educated to bachelors level or equivalent work experience.

Core skills & competencies

• Strong interpersonal and communication skills; able to build rapport with a range of stakeholders.
• Results-driven organised and comfortable working independently.
• Basic technical understanding of connectivity services and the ability to explain benefits to non-technical customers.
• Proficiency with CRM tools and MS Office.
• Fluent in Danish and English (written and spoken).

Success metrics / KPIs

• Number of new accounts acquired and revenue from Small/Medium housing associations.
• Conversion rate from qualified lead to signed contract.
• Retention and upsell rates within managed accounts.
• Pipeline coverage relative to targets and forecast accuracy.
• Customer satisfaction and timely delivery handovers.

What we offer

• A hands-on role with clear impact on GlobalConnects growth in the housing association market.
• Structured onboarding and opportunity to learn from senior Key Account Managers.
• Competitive salary commission/bonus scheme and benefits.