Project Manager
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Job Location:
6th of October City - Egypt
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
What will you do
- Responsible for the successful planning execution and completion of projects related to contact center operations technology and customer experience.
- Develop comprehensive project plans identify required tasks define client requirements establish the authority matrix and prepare documentation related to technical project details.
- Participate in project alignment meetings upon award to ensure stakeholder commitment and timely delivery of project objectives.
- Manage internal and external communication with clients throughout the project management phase.
- Monitor and review project development activities participating in verification and validation processes to ensure adherence to approved timelines.
- Analyze business cycles and operational requirements in alignment with the project scope of work applying necessary actions to support all processes.
- Resolve conflicts and promote effective team collaboration to ensure project objectives are achieved on time.
- Conduct regular client meetings to review progress discuss deliverables and ensure alignment and customer satisfaction.
- Perform continuous project process analysis and identify improvement opportunities to maximize profitability and deliver value-added solutions to clients.
- Responsible for managing project financial files during the implementation phase.
- Lead service manual creation during the handover phase and ensure a successful handover and audit completion.
Qualifications:
- Bachelors degree
- PMP certification is an added plus.
- Proficient in English.
- 1-2 years of business experience in Same Filed
- Contact Center industry is preferable
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
