Benefit Technology Implementation Specialist

Discover a Career That Empowers You Join HUB International!

At HUB International were more than just an insurance brokerage firm were a thriving community of entrepreneurs driven by purpose and passion. Every day we help individuals families and businesses protect what matters most by providing a broad array of insurance retirement and wealth management products and services. But we dont stop there we also invest deeply in our people.

Here your career is in your hands. Youll be empowered to learn grow and truly make an impact. Whether youre supporting a local business or helping a national client navigate complex risk youll be backed by the strength of a global firm and the heart of a regional team.

As one of the worlds largest insurance brokers and a proud Stevie Award-winning workplace HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20000 professionals across 570 offices in North America we bring together industry-leading technology a strong culture of collaboration and centers of excellence that fuel innovation.

Explore your future with HUB International. Lets grow together. If youre ready to be part of a company where your voice matters your work has purpose and your potential has no limits HUB is the place for you.

We currently have an opportunity for a Benefit Technology Implementation Specialist to join our Employee Benefits team.

Key Objectives:

FNA is seeking an experienced professional to join us as a Benefit Technology Implementation Specialist. The Implementation Specialist is called upon to assist HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solution. The Implementation Specialist is responsible for site configuration testing ongoing service and annual renewal changes during the implementation lifecycle.

Job Responsibilities:

• Configure system as needed and work within the team to meet client deliverables; including but not limited to:
  • Configuring system as needed based on client provided requirements.
  • Testing new and existing system functionality to ensure accuracy of client system configuration with integration regression and acceptance test plans.
  • Develop expertise building the technology solutions.
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests.
• Verify technical reference information including user guides training manuals and system requirements.
• Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.
• Train clients on the use of system and provide demonstrations as needed.
• Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix requirements document rates permissions field options site text)
• Provide open communication to HUB International customers in a pleasant professional manner with a can-do attitude.
• Stay up to date on industry trends and best practices and perform additional responsibilities as assigned.

Position Qualifications:

• A Bachelors Degree or equivalent combination of education and experience.
• Experience with Employee Navigator or other benefit enrollment solution preferred.
• Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen clarify and respond well to questions.
• Must be proficient in Microsoft Excel (VLOOKUP Pivot Tables Basic Functionality).
• Must be able to quickly sort through complex subject material.
• Strong analytical skill-set and ability to effectively use data for strategy.
• High level of productivity reliability responsibility attendance dependability organization and accuracy/thoroughness.
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.
• Must possess a passion for teamwork client service and reaching business results through problem solving.
• Experience/knowledge in client service benefits administration open enrollment processes Electronic Data Interchange (EDI) files and/or ACA reporting is a plus.

The expected salary range for this position is $32.96/hr- $35.71/hrand will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.